CS-PAC Global BPO specializes in providing comprehensive customer experience and contact center solutions. Their offerings encompass a wide array of services, including outbound sales development and cold calling, inbound customer support, data entry and processing, email support, as well as customer and marketing analytics. Additionally, they excel in social media management, campaign management, email marketing production, and graphic and video production, ensuring a robust support framework for clients across various sectors.

In addition to its primary focus on customer experience and contact center solutions, CS-PAC Global BPO offers a range of other services that include back-office operations and marketing support. These additional capabilities allow the company to assist clients with various operational tasks, enhancing their overall service portfolio and providing a more integrated solution.

CS-PAC Global BPO was established in 2016, marking its entry into the business process outsourcing industry. As of 2024, the company has been in operation for approximately eight years, during which it has built a strong reputation for delivering quality services and staffing solutions.

CS-PAC Global BPO operates using an offshore delivery model, which means that their services are provided remotely from the Philippines to clients around the world. This approach allows the company to tap into a broader talent pool while offering cost-effective solutions to meet diverse operational needs, ensuring flexibility and efficiency.

CS-PAC Global BPO has a workforce size ranging from 51 to 200 employees. This size enables the company to maintain a balance between providing personalized service and scaling operations to meet client demands effectively.

For small and medium-sized businesses (SMBs), CS-PAC Global BPO presents a strong service offering that can adapt to their unique needs. The company's ability to provide both customer-facing and back-office services allows SMBs to streamline their operations and focus on growth. With a dedicated workforce and an emphasis on quality control, CS-PAC is positioned to support the evolving requirements of SMBs as they expand.

While CS-PAC Global BPO primarily caters to small and medium-sized businesses, their expertise in customer experience and contact center solutions can also benefit larger enterprises. The company’s offshore model allows for scalability, and their proven track record in various industries suggests they can handle complex operational demands. However, enterprises may need to evaluate if the company's service offerings align with their specific requirements for large-scale operations.