Crystel Co
Customer Experience and Contact Center
Crystel is a leading outsourcing service provider that provides customer experience and contact center solutions for various sectors, known for its innovative use of AI technologies in the Arabic language.
Size
1K-5K
Private
under-1m
Mission
About
Crystel offers customer experience and contact center solutions along with back-office operations and marketing services for clients in retail, telecommunications, logistics, and government sectors. The company operates using an offshore delivery model and supports clients across more than 20 countries.
It is recognized for its strong growth and commitment to high-quality service delivery, with a focus on enhancing customer experience through personalized solutions and advanced technology.
Services
Crystel provides customer experience and contact center solutions, supported by back-office operations, marketing services, and specific offerings such as inbound customer support, outbound telesales, and data management. These services cover multi-channel environments and are tailored to support client needs for enhanced business performance.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Data Entry & Data Processing
Claims Processing
Procurement Administration
Recruitment Process Outsourcing (RPO)
Market & Competitive Intelligence
Business & Financial Research
Data Collection & Survey Programming
Content Moderation
Knowledge-Base Creation
Customer & Marketing Analytics
Sales Enablement Content
Upsell / Cross-sell Campaigns
Lead Research & List Building
Data Annotation & Labelling
Industries Served
The company serves clients in retail, telecommunications, logistics, and government sectors. It has experience supporting diverse organizations with services aligned to industry-specific requirements, particularly in the MENA region, and integrates advanced AI technologies to enhance service delivery.
Unique Stregths
Crystel is known for its rapid growth and reliability as an outsourcing partner, offering clients a commitment to high-quality, efficient services. Its approach includes close client relationships and tailored solutions, which help deliver consistency and value at scale.
Delivery Footprint
Headquartered in Amman, Jordan, the company operates using an offshore delivery model. It serves clients across more than 20 countries, with teams working in multilingual environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Telecommunications & Media
Government & Public Sector
Logistics Transport & Supply-Chain
Clients
Birchwood Automotive Group
What's the main service provided by
Crystel Co
?
Crystel Co specializes in providing customer experience and contact center solutions, complemented by a variety of back-office operations and marketing services. Their comprehensive offerings include inbound customer support, outbound telesales, multilingual support, technical support at Tier 1 and 2 levels, as well as consulting services focused on customer experience and journey mapping. Additionally, they manage data-related tasks such as data entry, claims processing, and business analytics, ensuring a well-rounded service portfolio that caters to diverse client needs.
What additional services does
Crystel Co
provide?
When was
Crystel Co
founded?
Established in 2007, Crystel Co has been in operation for over 16 years. Since its founding, the company has grown significantly, carving out a niche in the customer experience and contact center industry, particularly within the MENA region.
What industry verticals does
Crystel Co
serve?
Crystel Co serves a diverse range of industries, including Retail & e-Commerce, Telecommunications & Media, Logistics, Transport & Supply-Chain, and the Government & Public Sector. This focus allows them to tailor their services to meet the specific needs and challenges of each sector.
What delivery model does
Crystel Co
offer?
Crystel Co employs an offshore delivery model, which means they provide services from locations outside the client's country, typically to leverage cost efficiencies and access a broader talent pool. This approach enables Crystel to deliver high-quality services while supporting clients across various global markets, enhancing their operational flexibility.
How many employees and/or seats does
Crystel Co
have?
Crystel Co employs between 1,000 and 5,000 individuals, making them a sizable player in the business process outsourcing sector. This workforce range reflects their capacity to handle a diverse array of client needs and service demands effectively.
Can
Crystel Co
be considered a good service provider for startups?
While Crystel Co offers a broad range of services that could be beneficial to startups, their scale and experience may not fully align with the unique needs of early-stage companies. Startups often require highly flexible and personalized service offerings, which may be challenging to achieve within a larger organization. However, for startups looking for reliable customer support and data management solutions, Crystel could provide valuable assistance as they scale.
Can
Crystel Co
be considered a good service provider for SMBs?
Crystel Co appears well-suited to support small and medium businesses (SMBs) due to its extensive service offerings and commitment to high-quality service delivery. Their ability to provide tailored solutions and the option for scalable services makes them a strong candidate for SMBs seeking to enhance customer engagement and operational efficiency.
Can
Crystel Co
be considered a good service provider for enterprises?
Crystel Co is a reliable partner for enterprises and large companies, offering sophisticated service solutions across various sectors. Their offshore delivery model, combined with a robust service portfolio and a history of recognition, such as winning the Middle East OSP of the Year Award, underscores their capability to meet the complex demands of larger organizations effectively.
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