Crystal Call A S
Customer Experience and Contact Center
Crystal Call, a.s. is a multilingual call center that provides customer experience and contact center solutions for telecommunications, retail, and financial services, known for its commitment to professionalism and client satisfaction.
Size
1-10
Private
Mission
About
Crystal Call, a.s. offers customer experience and contact center solutions along with back-office operations for clients in telecommunications, retail, and financial services. The company operates using an offshore and nearshore model and supports clients across Europe.
It is recognized for its multilingual capabilities, with a strong focus on delivering high-quality telemarketing and customer care services that cater to diverse client needs.
Services
Crystal Call, a.s. provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, multilingual support, and data processing. These services cover various channels and are tailored to support client needs in customer acquisition, retention, and market research.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Data Entry & Data Processing
Document Indexing & Digitisation
Billing & Invoicing
Change Management & Training
Market & Competitive Intelligence
Industries Served
The company serves clients in telecommunications, retail, and financial services. It has experience supporting businesses with services aligned to industry-specific requirements, leveraging advanced call center technology and CRM systems.
Unique Stregths
Crystal Call, a.s. is known for its multilingual expertise and commitment to professionalism, offering clients reliable and expert support. Its approach includes 24/7 operational capacity and a focus on client satisfaction, ensuring consistent service delivery at scale.
Delivery Footprint
Headquartered in Bratislava, Slovakia, the company operates using an offshore and nearshore delivery model. It serves clients across multiple European markets, with teams working in flexible environments to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Crystal Call A S
?
Crystal Call A S specializes in customer experience and contact center solutions, offering a range of services designed to enhance client interactions. Their primary offerings include inbound customer support and outbound telesales, complemented by multilingual support and efficient data processing services. This comprehensive suite enables them to effectively assist clients in acquiring and retaining customers, as well as conducting market research.
What additional services does
Crystal Call A S
provide?
When was
Crystal Call A S
founded?
What industry verticals does
Crystal Call A S
serve?
Crystal Call A S serves various industries, specifically focusing on Telecommunications & Media, Retail & e-Commerce, and Banking & Financial Services. Their expertise in these sectors allows them to tailor their services to meet the unique needs and challenges faced by businesses within these fields.
What delivery model does
Crystal Call A S
offer?
Crystal Call A S employs both offshore and nearshore delivery models, which means they provide services from locations outside of the client's country while maintaining proximity to ensure effective communication and support. This approach allows them to leverage cost efficiencies while still delivering high-quality service through teams that are well-versed in client requirements and operational standards.
How many employees and/or seats does
Crystal Call A S
have?
Crystal Call A S has a small workforce, with between 1 and 10 employees. This size suggests a personalized approach to client relationships, allowing for agility and direct communication, which can be beneficial in understanding and meeting specific client needs.
Can
Crystal Call A S
be considered a good service provider for startups?
Crystal Call A S could be a suitable service provider for startups, particularly those in need of customer interaction services. Their small size may allow for more tailored and flexible solutions, which can be advantageous for emerging businesses. Additionally, their multilingual capabilities can help startups reach diverse customer bases effectively.
Can
Crystal Call A S
be considered a good service provider for SMBs?
Crystal Call A S appears to be well-positioned to support small and medium businesses (SMBs) by offering scalable customer experience solutions and back-office support. Their range of services allows SMBs to enhance customer engagement and streamline operations, making them a viable partner for companies looking to grow and adapt in competitive markets.
Can
Crystal Call A S
be considered a good service provider for enterprises?
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