Crm Digital Synergies Pvt Ltd
Customer Experience and Contact Center
CRM Digital Synergies Private Limited is a private limited company that provides customer experience and contact center solutions for retail, telecommunications, banking, healthcare, insurance, and technology sectors, known for its tailored BPO services and strong client relationships.
Size
11-50
Private
Mission
To deliver end-to-end business process solutions that exceed client expectations and enable them to focus on their core operations.
About
CRM Digital Synergies Private Limited offers customer experience and contact center solutions along with graphic design and customer service outsourcing for clients in retail, telecommunications, banking, healthcare, insurance, and technology. The company operates using an offshore and onshore delivery model and supports businesses ranging from SMEs to Fortune 500 companies.
It is recognized for its robust infrastructure and skilled team, with a focus on exceeding client expectations through value-added services and efficient process management.
Services
CRM Digital Synergies Private Limited provides customer experience and contact center solutions supported by graphic design and customer service outsourcing. These services cover customer relationship management, omnichannel engagement strategies, and digital transformation, tailored to support clients' specific business needs and enhance customer interactions.
Capabilities
CX Consulting & Journey Mapping
Campaign Management
Marketing Automation & CRM Ops
Industries Served
The company serves clients in retail, telecommunications, banking, healthcare, insurance, and technology sectors. It has experience supporting small and medium enterprises as well as Fortune 500 companies, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
CRM Digital Synergies is known for its robust infrastructure and commitment to exceeding client expectations, offering clients a skilled team with extensive knowledge in business process outsourcing. Its approach includes decoupling critical and non-critical processes, ensuring streamlined operations and cost conservation.
Delivery Footprint
Headquartered in New Delhi, India, the company operates using an offshore and onshore delivery model. It serves clients across various geographies, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Telecommunications & Media
Banking & Financial Services
Healthcare & Life Sciences
Insurance
Technology & SaaS
Clients
No items found.
What's the main service provided by
Crm Digital Synergies Pvt Ltd
?
Crm Digital Synergies Pvt Ltd specializes in providing customer experience and contact center solutions. Their offerings include CX consulting and journey mapping, campaign management, as well as marketing automation and CRM operations. This comprehensive suite of services is designed to enhance customer engagement and streamline business processes for their clients.
What additional services does
Crm Digital Synergies Pvt Ltd
provide?
When was
Crm Digital Synergies Pvt Ltd
founded?
Crm Digital Synergies Pvt Ltd was established in 2014, marking nearly a decade of delivering specialized business process solutions. Since its inception, the company has focused on supporting organizations by improving customer experiences and operational efficiencies.
What industry verticals does
Crm Digital Synergies Pvt Ltd
serve?
The company serves a diverse range of industries including Retail & e-Commerce, Telecommunications & Media, Banking & Financial Services, Healthcare & Life Sciences, Insurance, and Technology & SaaS. This broad industry focus allows them to tailor their services to meet specific sector needs and challenges.
What delivery model does
Crm Digital Synergies Pvt Ltd
offer?
Crm Digital Synergies Pvt Ltd employs both offshore and onshore delivery models in its operations. Offshore delivery typically involves providing services from a distant location, often to leverage cost efficiencies, while onshore delivery means services are provided within the same country as the client, facilitating closer collaboration and quicker response times.
How many employees and/or seats does
Crm Digital Synergies Pvt Ltd
have?
Crm Digital Synergies Pvt Ltd has a workforce consisting of approximately 11 to 50 employees. This size enables the company to maintain a flexible and agile approach, ensuring personalized attention to client needs while managing a range of projects effectively.
Can
Crm Digital Synergies Pvt Ltd
be considered a good service provider for startups?
Crm Digital Synergies Pvt Ltd can be a suitable service provider for startups, particularly because of its flexible service offerings and expertise in customer experience management. Startups often need scalable solutions that can adapt to their evolving requirements, and this company’s diverse portfolio can cater to such needs effectively.
Can
Crm Digital Synergies Pvt Ltd
be considered a good service provider for SMBs?
For small and medium businesses, Crm Digital Synergies Pvt Ltd presents a valuable partnership opportunity. Their experience in serving a variety of sectors, combined with an emphasis on tailored solutions and cost management, makes them well-equipped to support SMBs in enhancing their customer engagement and operational efficiency.
Can
Crm Digital Synergies Pvt Ltd
be considered a good service provider for enterprises?
Crm Digital Synergies Pvt Ltd is also a strong candidate for enterprises and large organizations seeking reliable service partnerships. Their robust infrastructure and experienced team can handle complex business processes, making them a dependable provider for large-scale operations that require sophisticated service offerings.
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