Crios Group
Customer Experience and Contact Center
Crios Group is a collective of high-performing Irish BPO companies that provides customer experience and contact center solutions for various sectors, known for promoting Ireland as a premier outsourcing destination.
Size
5K-10K
Private
Mission
To actively promote and develop the BPO and Customer Experience sector, fostering growth and innovation within the outsourcing industry.
About
Crios Group offers customer experience and contact center solutions along with technical support and staffing services for clients in diverse industries. The company operates using an onshore model and supports businesses across local and international markets.
It is recognized for its collaborative approach among leading BPO firms, with a strong emphasis on innovation and growth within the outsourcing sector.
Services
Crios Group provides customer experience and contact center solutions, supported by technical support and staffing services. These services cover a range of customer contact channels and are tailored to support the evolving needs of businesses in various sectors.
Capabilities
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Industries Served
The company serves clients across multiple industries, leveraging the collective expertise of its member firms. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Crios Group is known for its strong focus on promoting Ireland as a world-class BPO destination, offering clients a collaborative network of high-performing BPO providers. Its approach includes fostering innovation and growth, which helps deliver consistent, high-quality services at scale.
Delivery Footprint
Headquartered in Dublin, Ireland, the company operates using an onshore delivery model. It serves clients across both local and international markets, with teams working in hybrid environments depending on client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Crios Group
?
Crios Group specializes in delivering customer experience and contact center solutions, which are complemented by technical support and staffing services. These offerings are designed to meet the diverse needs of clients across various industries, ensuring effective communication and support through multiple customer contact channels.
What additional services does
Crios Group
provide?
When was
Crios Group
founded?
Crios Group was established in 2015, marking the beginning of its journey in the business process outsourcing sector. As of 2024, the company has been operating for approximately nine years, during which it has developed a robust presence in the industry.
What industry verticals does
Crios Group
serve?
What delivery model does
Crios Group
offer?
Crios Group employs an onshore delivery model, which means that their services are provided within the same country as their clients. This approach enables the company to maintain close communication and collaboration with clients, ensuring a high level of service quality and responsiveness, particularly for local and regional markets.
How many employees and/or seats does
Crios Group
have?
Crios Group boasts a workforce of between 5,000 to 10,000 employees. This substantial employee base allows the company to effectively manage a wide range of client needs while ensuring the availability of skilled professionals to deliver high-quality services.
Can
Crios Group
be considered a good service provider for startups?
Crios Group's extensive expertise in customer experience and contact center solutions makes it a viable option for startups looking to establish a strong foothold in their respective markets. The company's onshore delivery model and focus on innovation can provide startups with the necessary support to grow and adapt in competitive environments. However, startups should assess their specific needs and budget to determine if Crios Group's comprehensive services align with their initial operational requirements.
Can
Crios Group
be considered a good service provider for SMBs?
Crios Group is well-positioned to support small and medium businesses (SMBs) by offering scalable customer experience solutions that can evolve with the needs of the business. The company's collaborative approach and extensive experience across various industries provide SMBs with access to high-quality services that can enhance their customer interactions and operational efficiency. This flexibility and focus on growth make Crios Group a strong partner for SMBs aiming to expand their reach.
Can
Crios Group
be considered a good service provider for enterprises?
Crios Group is an excellent service provider for enterprises and large companies due to its significant workforce and proven ability to deliver sophisticated customer experience solutions. The company’s focus on innovation and its onshore delivery model ensure that large organizations can rely on consistent and high-quality service. With its collaborative network of BPO providers, Crios Group is equipped to handle complex requirements and support the scaling needs of large enterprises.
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