CrewBloom
Customer Experience and Contact Center
CrewBloom is a remote staffing and BPO provider that provides customer experience and contact center services for retail, e-commerce, technology, and hospitality sectors, known for its rigorous vetting process and cost-effective remote model.
Size
51-200
Private
1m-10m
Mission
To connect businesses with the top 2% of available remote talent globally, focusing on providing high-quality professionals for sales and customer service roles.
About
CrewBloom offers customer experience and contact center services along with back-office operations and sales support for clients in retail, e-commerce, technology, and hospitality. The company operates using a remote delivery model and supports U.S.-based small and medium enterprises as well as larger businesses.
It is recognized for its ability to reduce overhead costs by up to 70%, with a strong emphasis on employee retention and productivity through flexible work arrangements.
Services
CrewBloom provides customer experience and contact center services, supported by back-office operations and sales support. These services include inbound customer support, outbound telesales, live chat, and email support, tailored to support client needs in various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in retail, e-commerce, technology, and hospitality. It has experience supporting small and medium enterprises as well as larger businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
CrewBloom is known for its rigorous multi-step vetting process, offering clients access to the top 2% of global remote talent. Its approach includes a fully remote operational model that emphasizes employee work-life balance and environmental sustainability, helping deliver consistency at scale.
Delivery Footprint
Headquartered in New York City, the company operates using a remote delivery model. It serves clients across the United States, with teams working in home-based environments that provide flexibility and scalability.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
CrewBloom
?
CrewBloom specializes in delivering customer experience and contact center solutions, which are complemented by a variety of support services. Their offerings include inbound customer support, outbound telesales and retention, live chat and messaging support, as well as email assistance. This comprehensive approach ensures that they cater to diverse client needs effectively.
What additional services does
CrewBloom
provide?
In addition to their primary offerings in customer experience and contact center services, CrewBloom also provides back-office operations and sales support. This expansion of service capabilities allows them to assist clients in various operational aspects, enhancing overall efficiency and effectiveness.
When was
CrewBloom
founded?
CrewBloom was established in 2016, marking its entry into the business process outsourcing landscape. As of 2024, the company has been operational for about eight years, growing and adapting to the evolving demands of customer service and support sectors.
What industry verticals does
CrewBloom
serve?
CrewBloom serves a diverse array of industries, including Retail & e-Commerce, Technology & SaaS, Telecommunications & Media, and Travel, Hospitality & Leisure. This broad focus allows the company to tailor its services to the specific needs and challenges faced by businesses in these sectors.
What delivery model does
CrewBloom
offer?
CrewBloom employs a hybrid delivery model that includes offshore and work-from-home or virtual setups. Offshore refers to services provided from a different country, typically to benefit from cost efficiencies, while work-from-home arrangements allow for flexibility and scalability. This approach enables CrewBloom to maintain a high level of service while connecting with talent globally.
How many employees and/or seats does
CrewBloom
have?
CrewBloom has a workforce ranging from 51 to 200 employees, which positions the company to be agile and responsive. This size allows them to maintain a personalized approach to their services while still having the capacity to support a variety of client needs.
Can
CrewBloom
be considered a good service provider for startups?
Can
CrewBloom
be considered a good service provider for SMBs?
CrewBloom is well-suited to support small and medium businesses, thanks to its flexible service offerings and remote delivery model. By providing high-quality customer service solutions, they enable SMBs to scale without incurring significant overhead costs, which is particularly beneficial for organizations in growth phases.
Can
CrewBloom
be considered a good service provider for enterprises?
CrewBloom is also a strong contender for larger enterprises seeking reliable service providers. With a proven track record of reducing overhead costs and a commitment to high-quality service delivery, they are equipped to meet the sophisticated demands of larger organizations. Their recognition as a market leader by industry analysts underscores their capacity to handle complex client requirements effectively.
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