Creative Bangladesh
Customer Experience and Contact Center
The Creative BD is a BPO company that provides customer experience and contact center services for retail, healthcare, finance, technology, and telecommunications, known for its innovative IT solutions and skilled offshore team.
Size
Private
Mission
To assist businesses by providing innovative IT solutions and services that enable positive change in the world.
About
The Creative BD offers customer experience and contact center services along with back-office operations, finance and accounting, software engineering, and marketing operations for clients in retail, healthcare, banking, technology, and telecommunications. The company operates using an offshore model and supports clients globally.
It is recognized for its commitment to innovation and quality, with a dynamic team of professionals dedicated to driving business success and enhancing client engagement.
Services
The Creative BD provides customer experience and contact center services supported by back-office operations, finance and accounting, software engineering, and marketing operations. These services include inbound customer support, data entry, order management, claims processing, and more, tailored to support client needs in enhancing operational efficiency and customer engagement.
Capabilities
Inbound Customer Support
Data Entry & Data Processing
Order Management & Fulfilment
Claims Processing
Billing & Invoicing
Accounts Payable
Accounts Receivable
Payroll Accounting
Financial Planning & Analysis (FP&A)
Procurement Administration
Web Development
Custom Application Development
Social Media Management
Campaign Management
Content Creation & Localisation
Industries Served
The company serves clients in retail and e-commerce, healthcare and life sciences, banking and financial services, technology and SaaS, and telecommunications and media. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
The Creative BD is known for its innovative IT solutions and commitment to showcasing Bangladeshi talent, offering clients cost-effective offshore services. Its approach includes flexible business models and a focus on quality, which help deliver consistency and effectiveness at scale.
Delivery Footprint
Headquartered in Bangladesh, the company operates using an offshore delivery model. It serves clients across various countries, with teams working in remote environments tailored to meet specific client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Healthcare & Life Sciences
Banking & Financial Services
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Creative Bangladesh
?
Creative Bangladesh specializes in enhancing customer experiences through its primary service of Customer Experience and Contact Center solutions. This encompasses a variety of sub-services including inbound customer support, data entry and processing, order management and fulfillment, claims processing, billing and invoicing, accounts payable and receivable, payroll accounting, and financial planning and analysis. Additionally, the company offers procurement administration, web development, custom application development, social media management, campaign management, and content creation and localization, ensuring a comprehensive suite of services tailored to meet diverse client needs.
What additional services does
Creative Bangladesh
provide?
In addition to its primary focus on marketing operations, Creative Client Serve also offers back-office operations. This extended service capability allows them to support clients with essential administrative functions, complementing their marketing services and enhancing overall operational efficiency.
When was
Creative Bangladesh
founded?
What industry verticals does
Creative Bangladesh
serve?
Creative Bangladesh serves a broad spectrum of industries, focusing on sectors such as Retail & e-Commerce, Healthcare & Life Sciences, Banking & Financial Services, Technology & SaaS, and Telecommunications & Media. This diverse industry focus allows the company to tailor its services to meet the specific requirements and challenges faced by clients in these fields.
What delivery model does
Creative Bangladesh
offer?
Creative Bangladesh operates using an offshore delivery model, which means that its services are provided from a location outside the client's country, typically to leverage cost efficiencies and access a skilled workforce. This model allows the company to offer competitive pricing while maintaining high standards of quality and service delivery to clients around the globe.
How many employees and/or seats does
Creative Bangladesh
have?
Can
Creative Bangladesh
be considered a good service provider for startups?
Creative Bangladesh could be a suitable service provider for startups, particularly those looking for cost-effective solutions to enhance their customer engagement and operational efficiency. With a comprehensive range of services from customer support to data processing, startups can benefit from the company's innovative IT solutions. However, startups should evaluate their specific needs and budget constraints, as the offshore model may require a certain level of investment.
Can
Creative Bangladesh
be considered a good service provider for SMBs?
Creative Bangladesh is well-positioned to support small and medium businesses (SMBs) with its scalable service offerings. The company's diverse portfolio, which includes customer support and back-office operations, enables SMBs to focus on their core business activities while outsourcing essential functions. The flexibility in service delivery and the commitment to quality make Creative Bangladesh an attractive partner for SMBs aiming for growth and operational efficiency.
Can
Creative Bangladesh
be considered a good service provider for enterprises?
Creative Bangladesh is an effective service provider for enterprises and large companies, given its ability to deliver sophisticated solutions and manage large-scale operations. The company's offshore delivery model allows it to provide cost-effective services while maintaining high quality standards. Enterprises can leverage Creative Bangladesh's extensive industry experience and varied service offerings to enhance their operational efficiency and customer engagement.
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