CreaThink Solutions
Back-Office Operations
CreaThink Solutions is a dynamic remote staffing firm that provides back-office operations for healthcare and life sciences, known for its innovative and creative solutions.
Size
11-50
Private
Mission
To deliver creative solutions that help partners achieve business goals while fostering distinctive and lasting relationships through cost-efficient expertise.
About
CreaThink Solutions offers back-office operations along with customer experience and contact center services for clients in healthcare and life sciences. The company operates using an offshore model and supports international businesses.
It is recognized for its commitment to creativity and innovation, with a team rich in experience dedicated to delivering exceptional service and fostering lasting partnerships.
Services
CreaThink Solutions provides back-office operations supported by customer experience and contact center services and specific offerings such as billing & invoicing, claims processing, and technical support. These services cover various channels, including inbound customer support and outbound telesales, and are tailored to support clients' operational needs in a cost-efficient manner.
Capabilities
Billing & Invoicing
Claims Processing
Technical Support (Tier 1/2)
Inbound Customer Support
Outbound Telesales & Retention
Customer & Marketing Analytics
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting international businesses with services aligned to industry-specific requirements, ensuring compliance and efficiency in operations.
Unique Stregths
CreaThink Solutions is known for its innovative problem-solving approach, offering clients a highly motivated workforce that adapts creatively to dynamic business strategies. Its commitment to fostering trust, honesty, and integrity helps deliver consistent and high-quality service.
Delivery Footprint
Headquartered in Taguig, Metro Manila, Philippines, the company operates using an offshore delivery model. It serves clients across various international markets, with teams working remotely to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
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What's the main service provided by
CreaThink Solutions
?
CreaThink Solutions specializes in back-office operations, offering a comprehensive suite of services designed to enhance operational efficiency for its clients. Their capabilities include billing and invoicing, claims processing, and technical support for both Tier 1 and Tier 2 needs. Additionally, they provide inbound customer support, outbound telesales, and customer and marketing analytics, ensuring businesses receive tailored support across various channels.
What additional services does
CreaThink Solutions
provide?
In addition to its primary focus on back-office operations, CreaThink Solutions offers extended capabilities in customer experience and contact center services, as well as sales and lead-generation services. This diverse service portfolio allows them to support clients comprehensively, addressing various aspects of customer engagement and operational efficiency.
When was
CreaThink Solutions
founded?
CreaThink Solutions was established in 2020, marking a journey of approximately four years in the business process outsourcing sector. Since its inception, the company has focused on delivering innovative solutions that cater to the specific needs of its clients, particularly in the healthcare and life sciences industries.
What industry verticals does
CreaThink Solutions
serve?
CreaThink Solutions primarily serves clients in the Healthcare & Life Sciences sector. This focus allows them to tailor their services to meet the unique requirements and compliance standards of these industries, ensuring that their clients operate efficiently and effectively in a highly regulated environment.
What delivery model does
CreaThink Solutions
offer?
CreaThink Solutions utilizes an offshore delivery model, meaning they provide services from a location outside the client's country. This approach allows them to leverage skilled labor at competitive costs while ensuring quality and efficiency. By operating remotely, they can cater to a diverse range of international clients, adapting their services to meet various operational needs.
How many employees and/or seats does
CreaThink Solutions
have?
CreaThink Solutions employs between 11 to 50 individuals, positioning it as a small to medium-sized business. This workforce size enables the company to maintain a close-knit team that fosters collaboration and innovation, providing personalized service to its clients.
Can
CreaThink Solutions
be considered a good service provider for startups?
CreaThink Solutions can be a valuable partner for startups looking to establish a strong operational foundation. With their focus on back-office operations and customer support, they can help new businesses streamline processes and improve customer interactions from the outset. Their offshore model also provides startups with cost-effective solutions, enabling them to allocate resources more efficiently as they scale.
Can
CreaThink Solutions
be considered a good service provider for SMBs?
CreaThink Solutions is well-equipped to support small and medium-sized businesses. Their range of services is designed to be flexible and scalable, allowing SMBs to adjust their support as they grow. With a dedicated team and a commitment to innovative solutions, the company can help these businesses thrive in competitive markets.
Can
CreaThink Solutions
be considered a good service provider for enterprises?
While CreaThink Solutions primarily targets smaller businesses, their service offerings and operational model can also cater to enterprises looking for reliable outsourced support. Their experience in the healthcare and life sciences sectors, combined with a commitment to quality and efficiency, can make them a suitable partner for larger companies seeking to enhance their operational capabilities.
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