CRDLE
Customer Experience and Contact Center
CRDLE is an Ethiopian-based B2B marketplace platform that provides customer experience and contact center services for healthcare and life sciences, known for connecting African brands directly to the global market.
Size
11-50
Private
Mission
To connect with authentic brands, empowering regional producers and service providers to access international markets while fostering economic growth and socially responsible business practices.
About
CRDLE offers customer experience and contact center services along with remote assistance and outsourcing solutions for clients in healthcare and life sciences. The company operates using an onshore model and supports African brands seeking global market access.
It is recognized for its commitment to social impact and sustainability, with a focus on empowering regional producers and service providers to thrive in international markets.
Services
CRDLE provides customer experience and contact center services supported by remote assistance and outsourcing solutions. These services cover a range of African products and services, including physical goods and professional support, tailored to meet the needs of businesses looking to connect with authentic African brands.
Capabilities
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Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting various businesses with services aligned to industry-specific requirements, ensuring that clients can access the diverse offerings of African producers.
Unique Stregths
CRDLE is known for its socially minded commerce philosophy, offering clients a transparent and direct connection to suppliers by removing middlemen. Its approach includes creating job opportunities and promoting eco-friendly brands, which helps deliver positive social and environmental impacts alongside commercial success.
Delivery Footprint
Headquartered in Ethiopia, the company operates using an onshore delivery model. It serves clients across Africa and beyond, with teams focused on facilitating direct communication and enhancing transparency within African supply chains.
Certifications
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Verticals
Healthcare & Life Sciences
Clients
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What's the main service provided by
CRDLE
?
CRDLE specializes in providing customer experience and contact center services, complemented by remote assistance and outsourcing solutions. The company focuses on supporting businesses that seek to connect with authentic African brands, while ensuring that their offerings align with the specific needs of clients in the healthcare and life sciences sectors.
What additional services does
CRDLE
provide?
When was
CRDLE
founded?
CRDLE was established in 2021, making it a relatively new player in the business process outsourcing (BPO) industry. With approximately three years in operation as of 2024, the company has quickly positioned itself as a vital link between regional producers and international markets, promoting sustainable practices and economic growth.
What industry verticals does
CRDLE
serve?
CRDLE primarily serves clients in the Healthcare & Life Sciences sectors. This focus allows the company to cater to the unique requirements of businesses within these industries, ensuring that they can access the diverse range of products and services offered by African producers.
What delivery model does
CRDLE
offer?
CRDLE employs an onshore delivery model, meaning that their services are provided from within the country of Ethiopia. This approach allows for closer communication and collaboration with clients, as well as a deeper understanding of the local market. Onshore delivery often results in enhanced transparency and efficiency, which are crucial for building strong client relationships.
How many employees and/or seats does
CRDLE
have?
CRDLE has a workforce consisting of between 11 to 50 employees. This size allows the company to maintain a flexible and agile operational structure, which is essential for adapting to the needs of their clients and the dynamic nature of the markets they serve.
Can
CRDLE
be considered a good service provider for startups?
CRDLE could be a suitable service provider for startups, especially those looking to enter the healthcare and life sciences sectors. With their commitment to empowering local producers and facilitating market access, startups can benefit from CRDLE's expertise in connecting with authentic African brands. The company's relatively small size allows for personalized service and flexibility, key factors that startups often require as they grow.
Can
CRDLE
be considered a good service provider for SMBs?
CRDLE is well-positioned to support small and medium businesses (SMBs) seeking to expand their reach in the healthcare and life sciences sectors. Their onshore delivery model ensures that SMBs receive attentive service and tailored solutions that align with their unique challenges. Additionally, CRDLE's focus on social responsibility and sustainable practices resonates well with SMBs aiming to build a positive brand image while achieving growth.
Can
CRDLE
be considered a good service provider for enterprises?
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