Cpm International specializes in providing sales and lead-generation services, complemented by a range of customer experience and contact center solutions. Their offerings include inbound customer support, outbound telesales and retention, multilingual support, as well as customer experience consulting and journey mapping. Additionally, they focus on quality assurance, voice-of-customer analytics, data collection, and customer marketing analytics, ensuring tailored solutions that enhance client engagement and business growth.

In addition to its primary focus on mathematics education, Cpm International Contact Centre also offers services in Finance and Accounting. This expanded portfolio allows the company to cater to a broader range of client needs, ensuring comprehensive support for educational institutions while maintaining a strong commitment to enhancing overall operational efficiency.

Cpm International was established in 1936, marking over 87 years in the industry as of 2024. The company has built a robust foundation over decades, evolving its services to meet the dynamic needs of its clients while maintaining a strong commitment to ethical business practices.

Cpm International serves a diverse range of industries, focusing primarily on the Retail & e-Commerce, Technology & SaaS sectors. This targeted approach enables the company to leverage its expertise and provide tailored solutions that address the specific challenges and requirements within these verticals.

Cpm International utilizes both onshore and nearshore delivery models to effectively meet client needs. Onshore delivery refers to services provided from the same country as the client, ensuring better cultural alignment and communication. Nearshore delivery, on the other hand, involves services offered from a neighboring country, which can provide cost efficiencies while still maintaining proximity and ease of collaboration. This hybrid approach allows Cpm International to serve clients globally while adapting to various market demands.

Cpm International employs between 201 and 500 individuals, indicating a mid-sized workforce. This scale allows them to maintain flexibility and responsiveness in their operations while still having the capacity to handle a diverse range of client needs and projects.

Cpm International presents a solid option for small and medium-sized businesses (SMBs) seeking growth support through sales and customer engagement strategies. With a diverse service portfolio that includes multilingual support and customer experience consulting, they can help SMBs enhance their customer interactions and drive sales. Their mid-sized employee base suggests they have the capability to offer personalized services while remaining adaptable to the unique challenges faced by SMBs.

Cpm International is well-positioned to serve enterprises and large companies, given their substantial revenue and extensive service offerings. Their experience in providing comprehensive sales and lead-generation solutions, coupled with a commitment to quality assurance and data analytics, makes them a reliable partner for larger organizations looking to optimize their customer engagement strategies. The combination of onshore and nearshore delivery models further enhances their capability to meet the sophisticated needs of enterprise clients.