CPM Australia
Customer Experience and Contact Center
CPM Australia is a leading provider of outsourced sales and marketing services that provides customer experience and contact center solutions for retail, technology, and financial services, known for its local expertise and tailored strategies.
Size
201-500
Private
Mission
To win customers and sell products through smart insights and targeted influence.
About
CPM Australia offers customer experience and contact center solutions along with sales training and lead generation services for clients in retail, technology, and financial services. The company operates using an onshore model and supports both B2B and B2C clients.
It is recognized for its commitment to building lasting client relationships, with a focus on customized solutions that drive results.
Services
CPM Australia provides customer experience and contact center solutions, supported by sales training and lead generation services. These services include inbound customer support, outbound telesales, appointment setting, and customer analytics, tailored to support client needs across various channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Appointment Setting
Customer & Marketing Analytics
Content Creation & Localisation
Industries Served
The company serves clients in retail, technology, financial services, and more. It has experience supporting both B2B and B2C clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
CPM Australia is known for its combination of local market understanding and global best practices, offering clients customized solutions that ensure effective results. Its approach includes a people-first culture and collaboration with clients to achieve optimal outcomes.
Delivery Footprint
Headquartered in Victoria, Australia, the company operates using an onshore delivery model. It serves clients across various sectors, with teams working in on-site environments to ensure compliance with Australian regulations.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Energy & Utilities
Banking & Financial Services
Healthcare & Life Sciences
Education & EdTech
Travel Hospitality & Leisure
Clients
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What's the main service provided by
CPM Australia
?
CPM Australia specializes in delivering customer experience and contact center solutions. Their primary offerings encompass inbound customer support, outbound telesales, appointment setting, customer and marketing analytics, as well as content creation and localization. This comprehensive suite of services is designed to meet diverse client needs across various communication channels, ensuring tailored support that drives results.
What additional services does
CPM Australia
provide?
In addition to its core customer experience and contact center solutions, CPM Australia offers sales and lead-generation services. This additional capability enhances their portfolio, allowing them to assist clients not only in customer support but also in driving sales and optimizing client engagement strategies.
When was
CPM Australia
founded?
Established in 1994, CPM Australia has been operating for approximately 30 years. Over this time, the company has built a reputation for excellence in customer experience and contact center solutions, continually adapting to the evolving needs of its clients.
What industry verticals does
CPM Australia
serve?
CPM Australia serves a wide range of industries, including Retail & e-Commerce, Technology & SaaS, Energy & Utilities, Banking & Financial Services, Travel, Hospitality & Leisure, Healthcare & Life Sciences, and Education & EdTech. This diverse industry focus allows them to tailor their services to meet the specific requirements of various sectors.
What delivery model does
CPM Australia
offer?
CPM Australia operates using an onshore delivery model, meaning that all services are provided from within Australia. This approach not only ensures compliance with local regulations but also leverages local market knowledge and expertise to deliver high-quality customer interactions.
How many employees and/or seats does
CPM Australia
have?
CPM Australia employs between 201 and 500 individuals, positioning itself as a medium-sized company. This workforce size enables the company to maintain a personalized approach while scaling its services to meet client demands effectively.
Can
CPM Australia
be considered a good service provider for startups?
While CPM Australia has a robust service offering suitable for various business sizes, startups may find its services particularly beneficial in the early stages. The company’s emphasis on customized solutions and local market understanding can provide startups with the essential support needed to establish a foothold in their respective industries. However, startups should evaluate their specific needs against the scale of services offered.
Can
CPM Australia
be considered a good service provider for SMBs?
CPM Australia is well-positioned to support small and medium businesses (SMBs) through its flexible service offerings and experience across multiple industries. The company's ability to tailor solutions to meet the unique challenges faced by SMBs, combined with its onshore delivery model, allows for effective collaboration and growth support as these businesses evolve.
Can
CPM Australia
be considered a good service provider for enterprises?
CPM Australia is well-equipped to serve enterprise-level clients with its extensive service portfolio and onshore delivery model. The company’s focus on customized solutions, combined with a commitment to maintaining high standards, makes it a reliable partner for larger organizations seeking sophisticated customer experience strategies. Their expertise in various sectors enhances their capability to meet the complex needs of enterprise clients.
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