Cover Desk Philippines
Customer Experience and Contact Center
Cover Desk is a privately held BPO company that provides customer experience and contact center services for the insurance industry, known for its highly educated virtual assistants based in the Philippines.
Size
51-200
Private
Mission
To help independent insurance agencies grow, thrive, and innovate by providing administrative support that enables a focus on client service and business growth.
About
Cover Desk offers customer experience and contact center services along with virtual assistant solutions for clients in the insurance industry. The company operates using an offshore model and supports independent insurance agencies, Managing General Agencies (MGAs), and carriers.
It is recognized for its specialized training programs for virtual assistants, with a focus on delivering high-quality administrative support that empowers agencies to grow and succeed.
Services
Cover Desk provides customer experience and contact center services supported by virtual assistant solutions and specific offerings such as inbound customer support and outbound telesales & retention. These services cover administrative tasks and client relationship management, tailored to support insurance agencies in their business growth.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in the insurance industry. It has experience supporting independent insurance agencies, MGAs, and carriers with services aligned to industry-specific requirements and operational efficiencies.
Unique Stregths
Cover Desk is known for its innovative approach, built by an agent for agents, offering clients a dedicated team of highly educated virtual assistants. Its approach includes comprehensive training and flexible support options, which help deliver consistent and effective service at scale.
Delivery Footprint
Headquartered in Austin, Texas, the company operates using an offshore delivery model. It serves clients across the United States, with teams working remotely from the Philippines to ensure continuous support and operational efficiency.
Certifications
ISO 18295
Verticals
Insurance
Clients
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What's the main service provided by
Cover Desk Philippines
?
Cover Desk Philippines specializes in customer experience and contact center services, tailored specifically for the insurance industry. Their offerings include inbound customer support and outbound telesales & retention, providing comprehensive administrative and client relationship management solutions that empower insurance agencies to focus on their core business growth.
What additional services does
Cover Desk Philippines
provide?
When was
Cover Desk Philippines
founded?
Cover Desk Philippines was established in 2018, marking a significant entry into the business process outsourcing sector. With several years of experience since its inception, the company has developed a robust presence in providing specialized support to the insurance industry.
What industry verticals does
Cover Desk Philippines
serve?
Cover Desk Philippines primarily serves the insurance sector, focusing on independent insurance agencies, Managing General Agencies (MGAs), and carriers. Their services are designed to meet the specific operational needs and requirements of this industry, ensuring that clients receive tailored support.
What delivery model does
Cover Desk Philippines
offer?
Cover Desk Philippines employs an offshore delivery model, meaning that their services are provided from a location outside the primary market, specifically from the Philippines to clients in the United States. This approach allows for cost-effective solutions while maintaining high levels of operational efficiency and continuous support.
How many employees and/or seats does
Cover Desk Philippines
have?
Cover Desk Philippines has a workforce ranging from 51 to 200 employees. This size enables the company to maintain a dedicated team that can effectively address client needs while ensuring personalized service and support across their operations.
Can
Cover Desk Philippines
be considered a good service provider for startups?
Can
Cover Desk Philippines
be considered a good service provider for SMBs?
Can
Cover Desk Philippines
be considered a good service provider for enterprises?
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