Covenir
Back-Office Operations
Covenir BPO is a leading insurance business process outsourcing provider that provides back-office operations for the insurance industry, known for its policyholder-obsessed call center solutions and industry-specific expertise.
Size
51-200
Private
1m-10m
Mission
To help clients grow faster, improve satisfaction, and reduce costs while ensuring compliance.
About
Covenir BPO offers back-office operations along with claims processing, document indexing & digitization, and billing & invoicing for clients in the insurance industry. The company operates using an onshore model and supports insurance carriers, managing general agents (MGAs), and insurtech startups.
It is recognized for its commitment to regulatory compliance and high customer satisfaction, with a proven track record of managing millions of policyholder interactions without compliance breaches.
Services
Covenir BPO provides back-office operations supported by claims processing, document indexing & digitization, and billing & invoicing. These services cover various customer communications and operational needs, tailored to support insurance carriers, MGAs, and insurtech startups in enhancing policyholder experiences.
Capabilities
Claims Processing
Document Indexing & Digitisation
Billing & Invoicing
Industries Served
The company serves clients in the insurance industry. It has experience supporting property & casualty insurance providers, managing general agents, and insurtech companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Covenir BPO is known for its industry-specific expertise and policyholder-focused solutions, offering clients scalable operations that maintain brand alignment. Its approach includes the Covenir Call Surge Guarantee, ensuring high satisfaction and efficiency in service delivery.
Delivery Footprint
Headquartered in Worcester, Massachusetts, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Insurance
Clients
No items found.
What's the main service provided by
Covenir
?
Covenir specializes in back-office operations, providing essential support to clients in the insurance sector. Their service offerings include claims processing, document indexing and digitization, as well as billing and invoicing. These services are designed to enhance operational efficiency and customer satisfaction, catering specifically to the unique needs of insurance carriers, managing general agents (MGAs), and insurtech startups.
What additional services does
Covenir
provide?
When was
Covenir
founded?
Covenir was established in 2015, marking its journey in the business process outsourcing industry. As of 2024, the company has been in operation for approximately nine years, gaining valuable experience and expertise in delivering specialized services.
What industry verticals does
Covenir
serve?
Covenir primarily serves the insurance industry. Their focus encompasses various segments within this field, including property and casualty insurance providers, managing general agents, and insurtech companies, which allows them to tailor their services to meet industry-specific demands.
What delivery model does
Covenir
offer?
Covenir operates using an onshore delivery model, which means that their services are provided from within the United States. This approach facilitates closer collaboration with clients, ensuring that communication is seamless and that services are aligned with the specific needs and regulations of the domestic market.
How many employees and/or seats does
Covenir
have?
Covenir has a workforce of between 51 and 200 employees. This size enables the company to maintain a personalized approach to client service while being agile enough to scale operations as needed.
Can
Covenir
be considered a good service provider for startups?
Covenir can be a valuable service provider for startups, particularly in the insurance technology space. With their specialized services in back-office operations and claims processing, they can help insurtech startups streamline their administrative tasks, allowing them to focus on innovation and growth. Their onshore delivery model also ensures that startups receive timely support and compliance with industry regulations.
Can
Covenir
be considered a good service provider for SMBs?
Covenir is well-suited to support small and medium businesses (SMBs) in the insurance sector. Their flexible service offerings and industry knowledge allow them to adapt to the unique needs of SMBs, facilitating growth and enhancing operational efficiency. By partnering with Covenir, SMBs can benefit from scalable solutions that help them manage costs while improving customer satisfaction.
Can
Covenir
be considered a good service provider for enterprises?
While Covenir primarily focuses on serving startups and SMBs, their expertise and commitment to regulatory compliance can also benefit larger enterprises in the insurance industry. Their proven track record in managing policyholder interactions effectively demonstrates their capability to handle sophisticated operations, making them a reliable partner for enterprises looking for back-office support.
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