Covalen
Back-Office Operations
Covalen is a dynamic BPO firm that provides back-office operations for banking, insurance, technology, energy, and gaming sectors, known for its strong commitment to innovation and client relationships.
Size
11-50
Private
1m-10m
Mission
About
Covalen offers back-office operations along with customer experience and IT infrastructure services for clients in banking, insurance, technology, energy, and gaming. The company operates using a hybrid delivery model and supports clients across various international locations.
It is recognized for its agile outsourcing solutions, with a focus on enhancing operational efficiency and fostering strong client partnerships.
Services
Covalen provides back-office operations supported by customer experience and IT infrastructure services. These services include claims processing, content moderation, and technical support, tailored to support business functions and enhance customer loyalty.
Capabilities
Claims Processing
Content Moderation
Technical Support (Tier 1/2)
Industries Served
The company serves clients in banking, insurance, technology, energy, and gaming. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Covalen is known for its commitment to innovation and excellence, offering clients a blend of flexibility and robust expertise. Its approach includes a values-driven culture that emphasizes collaboration and continuous development, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in Sandyford, Ireland, the company operates using a hybrid delivery model. It serves clients across multiple international locations, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Technology & SaaS
Energy & Utilities
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
Covalen
?
Covalen specializes in back-office operations, providing essential support that includes claims processing, content moderation, and technical support at both Tier 1 and Tier 2 levels. These services are designed to enhance operational efficiency and improve customer satisfaction, catering to various business needs across different sectors.
What additional services does
Covalen
provide?
When was
Covalen
founded?
Covalen was established in 1949, making it a company with over 75 years of experience in the outsourcing industry. Its long-standing presence reflects a deep commitment to innovation and client service, establishing itself as a trusted partner for businesses across various sectors.
What industry verticals does
Covalen
serve?
Covalen serves a diverse range of industries, including Banking & Financial Services, Insurance, Technology & SaaS, Energy & Utilities, and Gaming & Entertainment. This industry focus enables them to tailor their services to meet specific market demands and technological requirements.
What delivery model does
Covalen
offer?
Covalen employs a hybrid delivery model, combining onshore and offshore resources to optimize service delivery. This approach allows the company to leverage the advantages of both remote and on-site operations, ensuring that they meet client needs effectively and efficiently while maintaining flexibility in their service offerings.
How many employees and/or seats does
Covalen
have?
Covalen has a workforce of between 11 and 50 employees, indicating a small to medium-sized team. This size allows for personalized service and a strong focus on client relationships, enabling them to adapt quickly to the needs of their clients.
Can
Covalen
be considered a good service provider for startups?
Covalen can be a suitable service provider for startups, particularly those in the banking, insurance, and technology sectors. With its flexible service offerings and commitment to operational efficiency, Covalen can help startups establish a strong foundational support system, allowing them to focus on growth and innovation without being bogged down by back-office tasks.
Can
Covalen
be considered a good service provider for SMBs?
For small and medium businesses, Covalen presents a solid option due to its scalable service portfolio and experience in multiple industries. The company’s focus on back-office operations and customer experience enables SMBs to enhance their operational capabilities, which can be crucial for sustaining growth and competitiveness in today's marketplace.
Can
Covalen
be considered a good service provider for enterprises?
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