COTAMSA
Customer Experience and Contact Center
COTAMSA Consultora Tecnológico Administrativa de México is a consultation firm that provides financial and IT back-office services for small and medium-sized businesses, known for its comprehensive accounting solutions and operational efficiency.
Size
11-50
Private
1m-10m
Mission
About
COTAMSA offers financial and IT back-office services along with accounting solutions for clients in various industries. The company operates using a nearshore model and supports small and medium-sized businesses in Mexico and beyond.
It is recognized for its expertise in streamlining operations, with a focus on delivering high-quality services that meet the evolving needs of its clients.
Services
COTAMSA provides financial and IT back-office services, supported by comprehensive accounting solutions and specific offerings such as payroll management, data entry, and compliance support. These services cover administrative and operational tasks, tailored to support small and medium-sized businesses in enhancing their efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Order Management & Fulfilment
Data Entry & Data Processing
Automation & RPA Enablement
Industries Served
The company serves clients in finance, healthcare, telecommunications, and retail. It has experience supporting small and medium-sized enterprises with services aligned to industry-specific requirements, ensuring compliance and operational excellence.
Unique Stregths
COTAMSA is known for its strong foundation in financial expertise and administrative support, offering clients a reliable partnership for their back-office needs. Its approach includes a commitment to high-quality service delivery, which helps businesses streamline their operations and improve efficiency.
Delivery Footprint
Headquartered in Ciudad de México, Mexico, the company operates using a nearshore delivery model. It serves clients across the region, with teams dedicated to providing support that meets the specific needs of small and medium-sized businesses.
Certifications
MDEC
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Insurance
Telecommunications & Media
Retail & e-Commerce
Technology & SaaS
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
COTAMSA
?
COTAMSA specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support, outbound telesales and retention services, technical support for both Tier 1 and Tier 2 needs, order management and fulfillment, as well as data entry and processing. Additionally, they provide automation and RPA enablement, ensuring that clients receive comprehensive support tailored to their operational requirements.
What additional services does
COTAMSA
provide?
In addition to their primary customer experience and contact center solutions, COTAMSA offers a variety of other services. Their portfolio includes back-office operations, sales and lead-generation services, as well as AI and data services. This extended range of capabilities positions them as a versatile partner for businesses seeking comprehensive support.
When was
COTAMSA
founded?
COTAMSA was established in 1994, marking nearly 30 years of experience in the business process outsourcing sector. Since its inception, the company has evolved to meet the changing demands of its clients, continuously enhancing its service offerings and operational capabilities.
What industry verticals does
COTAMSA
serve?
COTAMSA serves a diverse range of industries, including Banking & Financial Services, Healthcare & Life Sciences, Insurance, Telecommunications & Media, Retail & e-Commerce, Technology & SaaS, as well as Gaming & Entertainment. This broad industry focus allows them to cater to the unique needs and challenges of various sectors.
What delivery model does
COTAMSA
offer?
COTAMSA utilizes a nearshore delivery model, which means that they provide services from a nearby country, allowing for easier communication and collaboration with clients. This model is particularly beneficial for businesses looking for cost-effective solutions while maintaining a high level of service quality. Operating from Mexico, COTAMSA can effectively serve clients across the region, ensuring that they receive timely and responsive support.
How many employees and/or seats does
COTAMSA
have?
COTAMSA has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a personalized approach while delivering quality services, ensuring a close-knit team environment that fosters collaboration and efficiency.
Can
COTAMSA
be considered a good service provider for startups?
Can
COTAMSA
be considered a good service provider for SMBs?
COTAMSA is particularly well-suited for small and medium-sized businesses. Their service offerings are designed to enhance operational efficiency and support growth, making them an ideal partner for SMBs looking to optimize their processes without the overhead of larger, less personalized providers. With their nearshore delivery model, they effectively cater to the unique needs of smaller enterprises, providing high-quality service tailored to their specific requirements.
Can
COTAMSA
be considered a good service provider for enterprises?
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