Costa Ricaâs Call Center
Customer Experience and Contact Center
Costa Rica's Call Center is a nearshore outsourcing firm that provides customer experience and contact center solutions for telecommunications and technology sectors, known for its highly trained bilingual workforce.
Size
Private
Mission
About
Costa Rica's Call Center offers customer experience and contact center solutions along with back-office operations for clients in telecommunications and technology. The company operates using a nearshore model and supports small to medium-sized international companies as well as Fortune 500 firms.
It is recognized for its commitment to quality training for agents, with a focus on delivering bilingual support that enhances customer satisfaction and operational efficiency.
Services
Costa Rica's Call Center provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, technical support, and appointment setting. These services cover various channels and are tailored to support businesses in enhancing customer satisfaction and optimizing operations.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Order Management & Fulfilment
Appointment Setting
Industries Served
The company serves clients in telecommunications and technology sectors. It has experience supporting small and medium-sized international companies as well as Fortune 500 firms, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Costa Rica's Call Center is known for its rigorous training programs for agents, offering clients a significant competitive advantage with a highly capable bilingual staff. Its approach includes cost-efficient outsourcing and management expertise in running nearshore operations, which help deliver consistent service at scale.
Delivery Footprint
Headquartered in San José, Costa Rica, the company operates using a nearshore delivery model. It serves clients primarily in North America, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Technology & SaaS
Clients
No items found.
What's the main service provided by
Costa Ricaâs Call Center
?
Costa Rica's Call Center specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include a diverse range of services such as inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, order management and fulfillment, as well as appointment setting. This extensive suite of services is designed to help businesses enhance customer satisfaction while streamlining their operational processes.
What additional services does
Costa Ricaâs Call Center
provide?
In addition to their primary offerings in customer experience and contact center solutions, Costa Rica's Call Center also provides back-office operations. This expanded service portfolio enables clients to benefit from a more integrated approach to outsourcing, streamlining both customer-facing and backend processes.
When was
Costa Ricaâs Call Center
founded?
Founded in 2008, Costa Rica's Call Center has been operating for 16 years. Since its inception, the company has established itself as a reliable partner for various businesses in need of customer service and contact center solutions.
What industry verticals does
Costa Ricaâs Call Center
serve?
Costa Rica's Call Center focuses on serving clients within the Telecommunications & Media and Technology & SaaS sectors. Their expertise in these industries allows them to cater to the specific needs and challenges of businesses operating in these dynamic fields.
What delivery model does
Costa Ricaâs Call Center
offer?
The company utilizes a nearshore delivery model, which means they provide services from a location that is geographically close to their clients, primarily in North America. This delivery method facilitates better communication, cultural alignment, and operational efficiency, making it an advantageous choice for businesses seeking to outsource their customer service operations.
How many employees and/or seats does
Costa Ricaâs Call Center
have?
Can
Costa Ricaâs Call Center
be considered a good service provider for startups?
Can
Costa Ricaâs Call Center
be considered a good service provider for SMBs?
Costa Rica's Call Center is well-suited for small and medium-sized businesses, providing them with the necessary support to enhance customer engagement and operational efficiency. With a comprehensive suite of services tailored to meet the needs of SMBs, the company offers scalable solutions that can grow alongside these businesses, ensuring they remain competitive in their respective markets.
Can
Costa Ricaâs Call Center
be considered a good service provider for enterprises?
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