Cosmote E Value
Customer Experience and Contact Center
Cosmote eValue is a market leader that provides customer experience and contact center services for telecommunications and media, known for its commitment to ethical business practices and customer excellence.
Size
1K-5K
Private
1m-10m
Mission
To empower growth and drive value.
About
Cosmote eValue offers customer experience and contact center services along with inbound customer support, live chat and messaging support, multilingual support, and CX consulting for clients in telecommunications and media. The company operates using an onshore and nearshore delivery model and supports both local and international customers.
It is recognized for its extensive expertise and innovative technology, with a workforce of over 5,500 professionals dedicated to delivering tailored customer solutions.
Services
Cosmote eValue provides customer experience and contact center services supported by inbound customer support, live chat and messaging support, multilingual support, and CX consulting. These services cover a wide range of customer interactions and are tailored to support the unique needs of each client.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Multilingual Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in telecommunications and media. It has experience supporting both local and international customers with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Cosmote eValue is known for its commitment to ethical business practices and customer excellence, offering clients a comprehensive range of services powered by innovative technology. Its approach includes a focus on training and development, ensuring service excellence and consistency at scale.
Delivery Footprint
Headquartered in Athens, Greece, the company operates using an onshore and nearshore delivery model. It serves clients across Greece and Romania, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Cosmote E Value
?
Cosmote E Value specializes in enhancing customer experience through comprehensive contact center solutions. Their primary offerings include inbound customer support, live chat and messaging support, multilingual assistance, and customer experience consulting. These services are designed to cater to the diverse needs of clients, ensuring effective engagement across various customer interactions.
What additional services does
Cosmote E Value
provide?
In addition to their core offerings, Cosource provides marketing operations services, expanding their portfolio to support various aspects of business logistics and marketing strategies. This additional capability allows them to assist clients in optimizing not just their supply chain, but also their marketing efforts, creating a more integrated approach to business operations.
When was
Cosmote E Value
founded?
What industry verticals does
Cosmote E Value
serve?
Cosmote E Value focuses on the Telecommunications & Media sectors, providing tailored services that align with the specific requirements of these industries. Their expertise allows them to effectively support both local and international clients, addressing the unique challenges that arise within these verticals.
What delivery model does
Cosmote E Value
offer?
Cosmote E Value employs an onshore and nearshore delivery model, which means they provide services from locations within the same country and neighboring countries. This approach allows them to optimize resource allocation and maintain high service quality while being flexible to client requirements, ensuring efficient communication and support.
How many employees and/or seats does
Cosmote E Value
have?
Cosmote E Value employs a workforce that ranges between 1,000 to 5,000 individuals. This substantial team size enables them to offer scalable solutions and maintain a high level of service excellence across various customer interactions.
Can
Cosmote E Value
be considered a good service provider for startups?
Cosmote E Value can be a beneficial service provider for startups, especially those in the telecommunications and media sectors. Their comprehensive suite of customer support services, along with their ability to operate in both onshore and nearshore environments, allows startups to leverage high-quality customer experience solutions without the need for extensive in-house resources. This flexibility can be crucial for young companies aiming to establish a strong market presence.
Can
Cosmote E Value
be considered a good service provider for SMBs?
For small and medium-sized businesses, Cosmote E Value presents a strong service offering that can support growth and scalability. Their diverse service portfolio, including multilingual support and CX consulting, positions them well to meet the varied needs of SMBs. Furthermore, their commitment to training and development ensures that these businesses receive consistent, high-quality service as they expand.
Can
Cosmote E Value
be considered a good service provider for enterprises?
Cosmote E Value is well-equipped to serve enterprises and large companies, particularly within the telecommunications and media industries. With a significant workforce and a proven track record recognized by awards such as the World's Most Ethical Companies® for 2024, they demonstrate reliability and a commitment to ethical business practices. Their onshore and nearshore delivery models further enhance their capability to provide sophisticated, scalable solutions for large organizations.
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