Cosmos Call Center
Customer Experience and Contact Center
Cosmos Call Center is a digital native outsourcing firm that provides customer experience and contact center solutions for various industries, known for its advanced omni-channel capabilities and commitment to customer satisfaction.
Size
201-500
Private
Mission
About
Cosmos Call Center offers customer experience and contact center solutions along with back-office operations for clients in multiple sectors. The company operates using an onshore model and supports small to medium-sized businesses primarily in Turkey.
It is recognized for its high-quality customer interactions, with a focus on continuous improvement and employee training that enhances service delivery.
Services
Cosmos Call Center provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, outbound telesales & retention, and technical support. These services cover various channels including phone, digital, and social media, and are tailored to support client needs for optimized business processes and increased sales conversion rates.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Data Entry & Data Processing
Industries Served
The company serves clients in advertising and marketing, IT, telecommunications, media, and e-commerce. It has experience supporting small and medium businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Cosmos Call Center is known for its professionalism, cordiality, and effectiveness in service delivery, offering clients a commitment to quality through continuous employee training and quality evaluation. Its approach includes thorough quality control measures and process improvement initiatives, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Madrid, Spain, the company operates using an onshore delivery model. It serves clients across Spain, Italy, Romania, and Morocco, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
No items found.
Clients
B&Q
Aldi
Wickes
JD Sports
What's the main service provided by
Cosmos Call Center
?
Cosmos Call Center specializes in providing customer experience and contact center solutions, complemented by back-office operations. Their service offerings include inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they handle data entry and data processing, ensuring that clients receive comprehensive support across various communication channels, including phone, digital, and social media.
What additional services does
Cosmos Call Center
provide?
In addition to its primary offerings, Cosmos Call Center also provides back-office operations. This expanded service portfolio allows clients to benefit from additional support functions, streamlining processes and enhancing overall efficiency in their business operations.
When was
Cosmos Call Center
founded?
Cosmos Call Center was established in 1993, making it a well-established player in the customer service industry with over 30 years of experience. This longevity speaks to its ability to adapt and grow alongside the evolving needs of its clients and the market.
What industry verticals does
Cosmos Call Center
serve?
What delivery model does
Cosmos Call Center
offer?
The company operates under an onshore delivery model, which means that its services are provided from within the same country as its clients, ensuring close proximity and effective communication. This approach allows Cosmos Call Center to maintain high-quality interactions and quick response times, fostering stronger relationships with its clients.
How many employees and/or seats does
Cosmos Call Center
have?
Cosmos Call Center has a workforce ranging from 201 to 500 employees. This size allows the company to offer a blend of personalized service and operational capacity, enabling them to effectively manage the demands of their diverse client base.
Can
Cosmos Call Center
be considered a good service provider for startups?
Can
Cosmos Call Center
be considered a good service provider for SMBs?
Cosmos Call Center is particularly well-suited for small and medium businesses (SMBs). With a robust suite of services tailored to meet the specific needs of this sector, the company focuses on optimizing processes and improving sales conversion rates. Their experience in supporting SMBs makes them a reliable partner for businesses looking to scale and enhance their customer interactions.
Can
Cosmos Call Center
be considered a good service provider for enterprises?
While Cosmos Call Center primarily targets SMBs, its structured approach to service delivery, along with recognized awards for excellence, demonstrates its capability to serve larger enterprises as well. The company’s commitment to quality through continuous employee training and thorough quality control measures ensures that it can meet the sophisticated demands of larger organizations, although its primary focus remains on smaller clients.
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