COS
Customer Experience and Contact Center
GroupCOS is a technology-driven company that provides customer experience and contact center solutions for telecommunications and media, known for its emphasis on customized, high-quality service.
Size
1K-5K
Private
Mission
To provide efficient, tailored services that improve business performance by understanding the needs of clients and their customers.
About
GroupCOS offers customer experience and contact center solutions along with back-office operations for clients in telecommunications and media. The company operates using a nearshore model and supports clients seeking proximity and cultural alignment within the region.
It is recognized for its extensive industry experience, with over 15 years in the BPO sector and a strong focus on workforce management and information security.
Services
GroupCOS provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, and technical support. These services cover various channels and are tailored to support clients' needs for operational excellence and customer satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Data Entry & Data Processing
Library & Information Management
Sales Chat & Live Demonstrations
Lead Research & List Building
Outbound SDR / Cold Calling
Appointment Setting
Customer & Marketing Analytics
Industries Served
The company serves clients in telecommunications and media. It has experience supporting businesses requiring customer interaction management and back-office functions, ensuring alignment with industry-specific requirements.
Unique Stregths
GroupCOS is known for its technology-driven approach and commitment to information security, offering clients customized solutions that enhance their business indicators. Its operational practices include comprehensive training and workforce management, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in an unspecified location, the company operates using a nearshore delivery model. It serves clients across various regions, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Clients
No items found.
What's the main service provided by
COS
?
COS specializes in delivering customer experience and contact center solutions, focusing on enhancing operational efficiency for its clients. Their offerings encompass a wide range of services, including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, data entry and processing, library and information management, sales chat and live demonstrations, lead research and list building, outbound sales development representative (SDR) cold calling, appointment setting, and customer and marketing analytics. This comprehensive service portfolio is designed to meet the diverse needs of businesses looking to improve customer interactions and satisfaction.
What additional services does
COS
provide?
In addition to its main offerings in customer experience and contact center solutions, COS also provides back-office operations. This additional service capability enhances their overall portfolio, allowing them to support clients with various administrative and operational tasks, thereby improving overall efficiency and performance.
When was
COS
founded?
COS was established in 2009, marking over 15 years of operation in the business process outsourcing (BPO) sector as of 2024. Since its inception, the company has grown significantly and has become a reputable provider of customer experience and contact center solutions, reflecting its commitment to understanding and addressing the needs of its clients and their customers.
What industry verticals does
COS
serve?
COS primarily serves clients in the Telecommunications & Media sectors. This industry focus allows the company to tailor its services to meet the specific demands and dynamics of businesses operating within these verticals, ensuring effective management of customer interactions and back-office functions.
What delivery model does
COS
offer?
COS employs both nearshore and onshore delivery models to provide its services. Nearshore delivery refers to outsourcing work to nearby countries, which often allows for better cultural alignment and easier communication, while onshore delivery means providing services within the same country. This approach enables COS to offer flexible solutions tailored to client needs, ensuring high levels of customer satisfaction and operational efficiency.
How many employees and/or seats does
COS
have?
COS has a workforce ranging from 1,000 to 5,000 employees. This substantial team size allows the company to manage a diverse range of projects and client demands effectively, ensuring that it can deliver quality services at scale.
Can
COS
be considered a good service provider for startups?
COS can be a beneficial service provider for startups looking to establish a strong customer experience from the outset. With a range of services designed to enhance customer interactions and operational efficiency, COS can help startups navigate the complexities of customer management. Their nearshore delivery model also offers the advantage of cultural alignment and proximity, which is often crucial for new businesses looking to build relationships with their customers effectively.
Can
COS
be considered a good service provider for SMBs?
COS is well-positioned to assist small and medium businesses (SMBs) in scaling their operations and improving customer engagement. With a diverse service portfolio that includes both customer support and back-office operations, COS offers SMBs the flexibility needed to adapt to changing market conditions. Their substantial workforce enables them to provide tailored solutions that can grow alongside these businesses, making them a reliable partner for SMBs aiming for growth and operational excellence.
Can
COS
be considered a good service provider for enterprises?
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