Corpshore
Customer Experience and Contact Center
Corpshore Solutions is a multinational BPO management consortium that provides customer experience and contact center services for telecommunications, financial services, and healthcare, known for its multilingual workforce and cost-effective solutions.
Size
11-50
Private
10m-50m
Mission
About
Corpshore Solutions offers customer experience and contact center services along with back-office operations and IT infrastructure management for clients in telecommunications, financial services, and healthcare. The company operates using a nearshore, offshore, and onshore delivery model and supports businesses of all sizes globally.
It is recognized for its potential to reduce operational costs by up to 75%, with a highly skilled workforce fluent in over 25 languages and advanced AI technologies that enhance service delivery.
Services
Corpshore Solutions provides customer experience and contact center services, supported by back-office operations, knowledge and research services, and IT infrastructure management. These services include inbound customer support, outbound telesales, technical support, and legal process outsourcing, tailored to support diverse client needs across various channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Automation & RPA Enablement
Legal Process Outsourcing (LPO)
Industries Served
The company serves clients in telecommunications, financial services, healthcare, retail, and travel. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements and technology platforms, ensuring effective integration and operational efficiency.
Unique Stregths
Corpshore Solutions is known for its cost-effective solutions, offering clients significant savings on operational expenses. Its approach includes flexible deployment capabilities and a commitment to compliance and performance improvement, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Toronto, Canada, the company operates using a nearshore, offshore, and onshore delivery model. It serves clients across the Americas, Africa, Asia, and the Middle East, with teams working in remote and on-site environments depending on client needs.
Certifications
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Verticals
Telecommunications & Media
Banking & Financial Services
Technology & SaaS
Retail & e-Commerce
Healthcare & Life Sciences
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Corpshore
?
Corpshore Solutions specializes in delivering exceptional customer experience and contact center services. Their primary offerings include inbound customer support, outbound telesales and retention, technical support across Tier 1 and Tier 2 levels, as well as CX consulting and journey mapping. They also provide automation and RPA enablement, alongside legal process outsourcing, ensuring comprehensive support tailored to meet diverse client needs across various channels.
What additional services does
Corpshore
provide?
In addition to their main services, Corpshore offers a range of other capabilities. These include back-office operations, knowledge and research services, IT infrastructure management, as well as shared-services transformation. This extended portfolio enhances their ability to support clients comprehensively, addressing various operational needs.
When was
Corpshore
founded?
Corpshore was established in 2015, marking nearly a decade of operation in the business process outsourcing sector. Since its inception, the company has developed a strong reputation for delivering high-quality services and solutions to its clients.
What industry verticals does
Corpshore
serve?
Corpshore Solutions serves a variety of industries, including Telecommunications & Media, Banking & Financial Services, Technology & SaaS, Retail & e-Commerce, Travel, Hospitality & Leisure, as well as Healthcare & Life Sciences. This diverse focus enables them to tailor their services to meet the specific needs of different sectors.
What delivery model does
Corpshore
offer?
Corpshore employs a flexible delivery model that includes onshore, nearshore, and offshore options. Onshore delivery refers to services provided within the same country as the client, nearshore involves operations in a neighboring country, and offshore denotes services provided in a distant country. This multi-faceted approach allows Corpshore to cater to various client preferences and operational requirements, ensuring effective service delivery across regions.
How many employees and/or seats does
Corpshore
have?
Corpshore has a workforce comprising between 11 to 50 employees. This size allows for a nimble operation while still maintaining enough capacity to effectively serve their clients with personalized attention and care.
Can
Corpshore
be considered a good service provider for startups?
Can
Corpshore
be considered a good service provider for SMBs?
Corpshore is well-positioned to be a valuable service provider for small and medium-sized businesses. Their flexible service offerings and scalable solutions are designed to support growth, allowing SMBs to access high-quality customer experience and back-office support without the overhead of larger operations. The company's commitment to cost-effective solutions further enhances its appeal to businesses looking to optimize their operations while maintaining quality.
Can
Corpshore
be considered a good service provider for enterprises?
While Corpshore's service offerings can cater to larger enterprises, their current size and operational model suggest a stronger focus on small to medium-sized businesses. They provide significant value through cost-effective solutions and personalized service, but enterprises seeking highly specialized or extensive operational capabilities may find their service model less aligned with enterprise-level demands.
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