Corporate Technologies Advantage
Customer Experience and Contact Center
CTA Call Center is a family-owned business that provides customer experience and contact center solutions for diverse industries, known for its commitment to client-focused service and small-town culture.

Size

Private

Mission

About

CTA Call Center offers customer experience and contact center solutions along with application development and IT support for clients in various industries. The company operates using an unspecified delivery model and supports a wide range of clients.

It is recognized for its tailored services and strong emphasis on quality assurance, with a leadership team that brings nearly 50 years of combined industry experience.

Services

CTA Call Center provides customer experience and contact center solutions supported by application development and IT support. These services include telemarketing, multichannel customer engagement, and custom training platforms, tailored to support client needs and enhance operational efficiency.

Capabilities

Technical Support (Tier 1/2)
Change Management & Training

Industries Served

The company serves clients across diverse industries. It has experience supporting various client types with services aligned to their specific requirements, ensuring a customized approach to each engagement.

Unique Stregths

CTA Call Center is known for its “big time call center with small town culture” ethos, offering clients a personalized service experience. Its approach includes developing customized call flows and quality assurance teams, which help deliver consistent results and high client satisfaction.

Delivery Footprint

Headquartered in the USA, the company operates using an unspecified delivery model. It serves clients across various regions, with a focus on meeting client goals and metrics through tailored processes.

Certifications

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Verticals

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Clients

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What's the main service provided by
Corporate Technologies Advantage
?
Corporate Technologies Advantage specializes in delivering customer experience and contact center solutions. Their offerings encompass essential services such as technical support at both Tier 1 and Tier 2 levels, alongside change management and training. This comprehensive service portfolio is designed to enhance client engagement and operational efficiency, tailored to meet the specific needs of various businesses.
What additional services does
Corporate Technologies Advantage
provide?
When was
Corporate Technologies Advantage
founded?
Corporate Technologies Advantage was established in 2007, marking its entry into the business process outsourcing sector. As of 2024, the company has been in operation for 17 years, building a reputation for itself through a commitment to quality and tailored customer service.
What industry verticals does
Corporate Technologies Advantage
serve?
What delivery model does
Corporate Technologies Advantage
offer?
How many employees and/or seats does
Corporate Technologies Advantage
have?
Can
Corporate Technologies Advantage
be considered a good service provider for startups?
Can
Corporate Technologies Advantage
be considered a good service provider for SMBs?
Corporate Technologies Advantage is well-suited to support small and medium businesses (SMBs) looking for reliable customer experience solutions. Their emphasis on personalized service and customized training platforms can help SMBs enhance their customer engagement strategies and operational effectiveness. The company's flexible approach enables it to adapt its offerings to the unique challenges that smaller businesses face, making it a valuable partner for growth.
Can
Corporate Technologies Advantage
be considered a good service provider for enterprises?
Corporate Technologies Advantage presents a strong option for enterprises and large companies seeking dependable contact center solutions. With nearly 50 years of combined industry experience among its leadership team, the company is equipped to handle sophisticated service requirements. Their focus on quality assurance and customized call flows ensures that enterprises receive the consistent results and high satisfaction levels necessary for maintaining their operational standards.
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