Corpone Bpo
Customer Experience and Contact Center
CorpOne BPO is a global outsourcing provider that provides customer experience and contact center solutions for telecom, banking, healthcare, and real estate sectors, known for its robust infrastructure and award-winning service quality.
Size
201-500
Private
Mission
To provide quality outsourcing solutions that promote sustainable growth and customer satisfaction.
About
CorpOne BPO offers customer experience and contact center solutions along with back-office operations and IT infrastructure management for clients in telecom, banking, healthcare, and real estate. The company operates using a hybrid delivery model and supports clients across various geographies.
It is recognized for its capacity to handle over half a million calls daily, with a highly skilled team of customer service professionals ensuring quality and efficiency.
Services
CorpOne BPO provides customer experience and contact center solutions supported by back-office operations and IT infrastructure management. These services include inbound customer support, outbound telesales, claims processing, payroll processing, and technical support, tailored to meet the diverse needs of clients across multiple channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Claims Processing
Payroll Processing
Social Media Management
Technical Support (Tier 1/2)
Industries Served
The company serves clients in telecom, banking, healthcare, pharmaceuticals, real estate, insurance, and e-commerce. It has experience supporting a wide range of businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
CorpOne BPO is known for its robust infrastructure and award-winning service quality, offering clients the ability to manage high call volumes efficiently. Its approach includes a Smartshoring™ delivery model, which optimizes cost and quality, ensuring consistent service delivery at scale.
Delivery Footprint
Headquartered in Hyderabad, India, the company operates using a hybrid delivery model. It serves clients across various geographies, with teams working in both remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Telecommunications & Media
Real Estate & Property Management
Clients
No items found.
What's the main service provided by
Corpone Bpo
?
CorpOne BPO specializes in delivering exceptional customer experience and contact center solutions. Their offerings include a comprehensive range of services such as inbound customer support, outbound telesales and retention, claims processing, payroll processing, and technical support at both Tier 1 and Tier 2 levels. This diverse service portfolio is designed to cater to the varying needs of clients, ensuring that they receive tailored support across multiple communication channels.
What additional services does
Corpone Bpo
provide?
In addition to its core offerings, Corpone Staffing Solutions Pvt Ltd provides supplementary services in HR recruitment and payroll, as well as finance and accounting. This extended service portfolio allows them to support clients with a variety of back-office operations, thereby enhancing overall business efficiency.
When was
Corpone Bpo
founded?
CorpOne BPO was established in 2005, which means it has been in operation for nearly 19 years. Since its inception, the company has focused on providing quality outsourcing solutions that not only promote sustainable growth but also ensure high levels of customer satisfaction.
What industry verticals does
Corpone Bpo
serve?
CorpOne BPO serves a variety of industries, focusing on key verticals such as Banking & Financial Services, Healthcare & Life Sciences, Telecommunications & Media, and Real Estate & Property Management. This broad industry focus allows them to tailor their services to meet the specific needs and challenges faced by different sectors.
What delivery model does
Corpone Bpo
offer?
CorpOne BPO employs a hybrid delivery model that combines both onshore and offshore approaches to provide flexible service options for clients. This means they can utilize resources from various geographical locations to optimize both cost and service quality, ensuring that they meet client needs effectively regardless of their operational setup.
How many employees and/or seats does
Corpone Bpo
have?
CorpOne BPO has a workforce ranging between 201 and 500 employees. This size enables the company to maintain a robust operational capacity while still being agile enough to adapt to the specific requirements of its clients.
Can
Corpone Bpo
be considered a good service provider for startups?
Can
Corpone Bpo
be considered a good service provider for SMBs?
CorpOne BPO is well-positioned to support small and medium businesses (SMBs) through its scalable service offerings and robust support infrastructure. With a focus on delivering tailored solutions, the company can help SMBs grow by providing the necessary operational support that allows them to concentrate on their core business activities. Their hybrid delivery model also ensures that SMBs can access high-quality services without incurring prohibitive costs.
Can
Corpone Bpo
be considered a good service provider for enterprises?
CorpOne BPO is an excellent choice for enterprises and large organizations seeking reliable outsourcing partners. The company has demonstrated its capability to manage high call volumes and deliver sophisticated service offerings, which are essential for larger clients. With recognition as a leading SME in the BPO space by Dun & Bradstreet, CorpOne BPO's commitment to quality and efficiency positions it as a trusted provider for enterprises looking to enhance their customer experience and operational effectiveness.
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