COPC
Customer Experience and Contact Center
COPC Inc. is a global leader in customer experience consulting that provides customer experience and contact center solutions for technology, non-profit, and government sectors, known for its industry-leading COPC CX Standard certification.
Size
201-500
Public
10m-50m
Mission
To optimize operations for superior customer experience delivery.
About
COPC Inc. offers customer experience and contact center solutions along with consulting, training, and certification for clients in technology, non-profit, and government sectors. The company operates using a virtual delivery model and supports organizations looking to enhance their customer service operations.
It is recognized for its comprehensive approach to optimizing customer journeys, with a focus on performance management and operational excellence.
Services
COPC Inc. provides customer experience and contact center solutions, supported by consulting, training, and certification services. These services cover various channels and are tailored to support organizations in optimizing their customer service operations and enhancing overall customer satisfaction.
Capabilities
CX Consulting & Journey Mapping
Change Management & Training
Benchmarking & Cost Optimisation
Industries Served
The company serves clients in technology, non-profit, and government sectors. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement across diverse environments.
Unique Stregths
COPC Inc. is known for its industry-leading COPC CX Standard certification, offering clients a framework for continuous improvement and adherence to best practices. Its approach includes comprehensive consulting and training, which help organizations deliver exceptional customer experiences consistently.
Delivery Footprint
Headquartered in the United States, the company operates using a virtual delivery model. It serves clients globally, with teams capable of adapting to various operational needs, including work-from-home solutions for enhanced flexibility.
Certifications
No items found.
Verticals
Technology & SaaS
Non-Profit & NGOs
Government & Public Sector
Clients
government agencies
What's the main service provided by
COPC
?
COPC specializes in delivering comprehensive customer experience and contact center solutions. Their service offerings include CX consulting and journey mapping, change management and training, as well as benchmarking and cost optimization. This diverse range of services is designed to help organizations enhance their customer service operations and improve overall satisfaction levels.
What additional services does
COPC
provide?
When was
COPC
founded?
Established in 1996, COPC has been in operation for over 27 years. Since its inception, the company has focused on optimizing customer experience delivery, helping organizations across various sectors enhance their operations and service quality.
What industry verticals does
COPC
serve?
COPC serves a variety of industries, including Technology & SaaS, Non-Profit & NGOs, and Government & Public Sector. Their experience in these verticals allows them to tailor their services to meet the unique needs of each sector, ensuring effective customer engagement.
What delivery model does
COPC
offer?
COPC employs a virtual delivery model, which allows them to provide services remotely. This approach means that their teams can work from home or other virtual environments, enabling flexibility and adaptability to meet clients' operational needs. Such a model is beneficial for companies looking for scalable solutions without the constraints of traditional on-site service delivery.
How many employees and/or seats does
COPC
have?
COPC has a workforce ranging from 201 to 500 employees. This size allows them to maintain a robust team capable of delivering quality services while also fostering a collaborative environment that can adapt to the needs of their clients.
Can
COPC
be considered a good service provider for startups?
For startups, COPC can be a valuable service provider, particularly due to its expertise in optimizing customer experience. While they may not cater exclusively to startups, their consulting and training services can help emerging companies establish strong customer engagement strategies. However, startups should consider whether their service offerings align with their specific growth stage and operational needs.
Can
COPC
be considered a good service provider for SMBs?
COPC is well-suited to support small and medium businesses, offering a range of services that can scale according to their needs. Their experience in delivering customer experience solutions means that SMBs can benefit from their expertise in optimizing operations without the overhead of larger organizations. The flexibility of their virtual delivery model further enhances their capacity to assist SMBs in growing and adapting to changing market demands.
Can
COPC
be considered a good service provider for enterprises?
COPC is a strong candidate for enterprises and large companies seeking reliable service providers. With their industry-leading COPC CX Standard certification, they demonstrate a commitment to best practices and continuous improvement. Their ability to deliver sophisticated customer experience solutions through a virtual model makes them particularly appealing to larger organizations requiring scalable and effective service delivery.
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