Cooperative Response Center
Customer Experience and Contact Center
Cooperative Response Center (CRC) is a cooperatively owned company that provides customer experience and contact center solutions for the energy and utilities sector, known for its 24/7 service and commitment to member satisfaction.
Size
51-200
Private
50m-100m
Mission
To positively impact the lives of others through outstanding service.
About
Cooperative Response Center (CRC) offers customer experience and contact center solutions along with alarm monitoring and software services for clients in the energy and utilities sector. The company operates using an onshore delivery model and supports utility companies across the United States.
It is recognized for its operational excellence and commitment to cooperative values, with a focus on providing compassionate and competent support through live agents and advanced technology.
Services
Cooperative Response Center (CRC) provides customer experience and contact center solutions supported by alarm monitoring and software services. These services include inbound customer support, technical support, and line crew dispatching, tailored to support utility companies' needs during outage events and emergency situations.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in the energy and utilities sector, specifically electric, water, and gas utilities. It has experience supporting utility companies with services aligned to industry-specific requirements and technology platforms such as CRCLink® for streamlined operations.
Unique Stregths
Cooperative Response Center (CRC) is known for its commitment to cooperative values and service excellence, offering clients reliable, around-the-clock support. Its approach includes a human-centered focus, ensuring live agents deliver compassionate service while leveraging state-of-the-art technology for efficient operations.
Delivery Footprint
Headquartered in Austin, Minnesota, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in multiple locations to ensure consistent service delivery and support for utility companies nationwide.
Certifications
No items found.
Verticals
Energy & Utilities
Clients
American Red Cross
Wells Fargo
Coca-Cola
Hertz
What's the main service provided by
Cooperative Response Center
?
Cooperative Response Center specializes in providing exceptional customer experience and contact center solutions, primarily focusing on the energy and utilities sector. Their offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels, ensuring that clients receive comprehensive assistance tailored to their needs.
What additional services does
Cooperative Response Center
provide?
When was
Cooperative Response Center
founded?
Cooperative Response Center was established in 1992, marking over 30 years of operation in the customer service industry. Since its inception, the company has built a reputation for reliability and excellence in serving its clients, particularly within the utilities sector.
What industry verticals does
Cooperative Response Center
serve?
Cooperative Response Center is dedicated to serving the energy and utilities sector, which encompasses electric, water, and gas utilities. This specialized focus enables them to provide tailored support that meets the unique needs and challenges of utility companies across the United States.
What delivery model does
Cooperative Response Center
offer?
The Cooperative Response Center operates using an onshore delivery model, meaning that all services are provided from locations within the United States. This approach ensures that clients receive high-quality support from teams familiar with the local market, facilitating effective communication and service delivery.
How many employees and/or seats does
Cooperative Response Center
have?
Cooperative Response Center has a workforce ranging from 51 to 200 employees. This size allows them to maintain a balance between personalized service and the capacity to handle a diverse range of client needs.
Can
Cooperative Response Center
be considered a good service provider for startups?
While Cooperative Response Center possesses a strong service portfolio, it may not be the most suitable choice for startups. Their expertise is particularly aligned with established utility companies that require robust support infrastructure. Startups often benefit from more flexible and scalable solutions that cater to rapidly changing needs, which could be a limitation in this case.
Can
Cooperative Response Center
be considered a good service provider for SMBs?
Cooperative Response Center could be a valuable partner for small and medium businesses, especially those within the energy and utilities sector. Their focus on customer experience and tailored support can help SMBs enhance their service offerings and customer satisfaction. However, prospective clients should consider their specific needs and the scalability of services offered to ensure alignment with growth objectives.
Can
Cooperative Response Center
be considered a good service provider for enterprises?
Cooperative Response Center is well-equipped to support enterprises and large companies in the utilities sector. With a proven track record of operational excellence and recognition on the Inc. 5000 list of Fastest Growing Companies, they have demonstrated reliability in providing sophisticated services. Their commitment to cooperative values and advanced technology also positions them as a trustworthy partner for large-scale operations.
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