Cool Center Bogota
Customer Experience and Contact Center
Cool Center Bogotá is a customer service provider that offers contact center solutions for healthcare, financial services, technology, and e-commerce, known for its flexible work arrangements and commitment to employee satisfaction.
Size
over-10K
Public
over-1b
Mission
About
Cool Center Bogotá offers customer experience and contact center services along with back-office operations for clients in healthcare, financial services, technology, and e-commerce. The company operates using a nearshore model and supports clients in the U.S. and Europe.
It is recognized for its flexible work environment, with remote agent positions and a focus on employee well-being, ensuring high levels of satisfaction and retention.
Services
Cool Center Bogotá provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, and technical support. These services cover various communication channels and are tailored to support client needs in diverse industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Appointment Setting
Industries Served
The company serves clients in healthcare, financial services, technology, telecommunications, and e-commerce. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring compliance and operational efficiency.
Unique Stregths
Cool Center Bogotá is known for its commitment to employee satisfaction and flexibility, offering clients a dedicated workforce that is motivated and engaged. Its approach includes providing company-issued equipment and structured remote work options, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Bogotá, Colombia, the company operates using a nearshore delivery model. It serves clients across the U.S. and Europe, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Technology & SaaS
Telecommunications & Media
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Cool Center Bogota
?
Cool Center Bogotá specializes in delivering customer experience and contact center solutions, complemented by back-office operations. Their offerings include inbound customer support, outbound telesales and retention, technical support (Tier 1/2), and appointment setting. With a focus on utilizing various communication channels, they tailor their services to meet the unique needs of their clients across different sectors.
What additional services does
Cool Center Bogota
provide?
In addition to its core back-office operations, Cordatus Resource Group offers valuable services in customer experience and contact center management, as well as marketing operations. This expanded service portfolio allows the company to address a broader spectrum of client needs, enhancing overall operational effectiveness.
When was
Cool Center Bogota
founded?
Cool Center Bogotá was established in 1998, making it a seasoned player in the customer experience and contact center industry with over 25 years of experience. Since its inception, the company has evolved and expanded its service offerings to cater to the growing demands of its clients.
What industry verticals does
Cool Center Bogota
serve?
The company serves a diverse range of industries, including Healthcare & Life Sciences, Banking & Financial Services, Technology & SaaS, Telecommunications & Media, and Retail & e-Commerce. This breadth of industry focus allows Cool Center Bogotá to provide tailored services that meet the specific requirements of its clients.
What delivery model does
Cool Center Bogota
offer?
Cool Center Bogotá operates using a nearshore delivery model, which involves providing services from a location that is geographically close to the client, typically within the same or similar time zones. This strategy allows for seamless communication and collaboration, enabling the company to effectively support clients in the U.S. and Europe while maintaining high service quality.
How many employees and/or seats does
Cool Center Bogota
have?
Cool Center Bogotá boasts a workforce of over 10,000 employees, highlighting its significant scale and capacity to handle large volumes of customer interactions. This extensive team allows the company to provide robust support across various client needs and service offerings.
Can
Cool Center Bogota
be considered a good service provider for startups?
Cool Center Bogotá can be a suitable service provider for startups looking for flexible customer experience solutions. With a strong emphasis on employee satisfaction and a commitment to quality service delivery, startups can benefit from the company's tailored approach. Their experience in supporting various industries means they can adapt to the unique demands that startups often present.
Can
Cool Center Bogota
be considered a good service provider for SMBs?
Small and medium businesses can find valuable support from Cool Center Bogotá. The company's diverse service portfolio, combined with its ability to scale operations, allows SMBs to leverage professional customer support without the burden of large overhead costs. The nearshore delivery model and focus on employee well-being further enhance their ability to provide responsive and reliable services to growing businesses.
Can
Cool Center Bogota
be considered a good service provider for enterprises?
Cool Center Bogotá is well-suited to serve enterprises and large companies, given its significant employee base and extensive experience across multiple industries. The company’s commitment to quality, alongside its sophisticated service offerings, positions it as a reliable partner for large organizations seeking to enhance their customer experience capabilities.
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