Cooee
Back-Office Operations
Cooee Inc. is a BPO company that provides back-office operations for retail and e-commerce, known for its commitment to fostering human connection and operational efficiency.
Size
51-200
Private
Mission
To fuel human connection by fostering awareness, empathy, and a growth mindset.
About
Cooee Inc. offers back-office operations along with customer experience and contact center services for clients in retail and e-commerce. The company operates using an offshore model and supports businesses looking to enhance their operational capabilities.
It is recognized for its unique blend of human-centric values and deep-tech solutions, with a focus on building dedicated offshore teams that align closely with client needs.
Services
Cooee Inc. provides back-office operations supported by customer experience and contact center services, including live chat and messaging support, as well as CX consulting and journey mapping. These services cover various channels and are tailored to support client needs in enhancing operational efficiency and customer engagement.
Capabilities
Live Chat & Messaging Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting businesses looking to optimize their operations and customer interactions, particularly in the fast-paced online retail environment.
Unique Stregths
Cooee Inc. is known for its commitment to human connection and transformation, offering clients a partnership approach that emphasizes trust and collaboration. Its operational practices include building dedicated offshore teams that are closely aligned with client business goals, ensuring effective delivery and growth.
Delivery Footprint
Headquartered in Makati City, Metro Manila, the company operates using an offshore delivery model. It serves clients across various regions, with teams working in remote environments to meet the specific needs of each client.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Cooee
?
Cooee specializes in back-office operations, providing comprehensive support that enhances operational efficiency for businesses. In addition to their primary focus, they also offer live chat and messaging support, as well as customer experience consulting and journey mapping services, ensuring that they cater to a wide array of client needs in customer engagement and operational excellence.
What additional services does
Cooee
provide?
Beyond their core offerings, Cooee also provides customer experience and contact center services. This includes a variety of support channels designed to enhance customer interactions and ensure that clients have the resources they need to effectively engage with their customer base.
When was
Cooee
founded?
Cooee was established in 2017, marking its entry into the business process outsourcing sector. As of 2024, the company has been operational for seven years, during which it has carved out a niche in delivering quality back-office and customer experience services.
What industry verticals does
Cooee
serve?
Cooee primarily serves clients in the retail and e-commerce sectors. This focus allows them to tailor their services to meet the unique demands of businesses operating in these fast-paced and competitive environments.
What delivery model does
Cooee
offer?
Cooee utilizes an offshore delivery model, which means that their services are provided from a location outside of the client's country. This approach enables them to leverage a diverse talent pool while offering cost-effective solutions, allowing clients to benefit from high-quality service without the overhead associated with in-house operations.
How many employees and/or seats does
Cooee
have?
Cooee has a workforce ranging between 51 and 200 employees. This size allows them to maintain a dedicated team capable of providing personalized services while still being agile enough to adapt to their clients' evolving needs.
Can
Cooee
be considered a good service provider for startups?
Can
Cooee
be considered a good service provider for SMBs?
Can
Cooee
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.