Conversational
AI and Data Services
Conversational is a leading provider of live answering services that provides AI and Data Services for Technology & SaaS, Telecommunications & Media, Retail & e-Commerce, and Healthcare & Life Sciences, known for its commitment to customer engagement and community support.
Size
1-10
Private
1m-10m
Mission
About
Conversational offers AI and Data Services along with live answering solutions for clients in Technology & SaaS, Telecommunications & Media, Retail & e-Commerce, and Healthcare & Life Sciences. The company operates using a project-based delivery model and supports businesses of all sizes.
It is recognized for its reliable customer engagement, with a dedicated team that ensures alignment with clients’ brand identities and a strong commitment to community initiatives.
Services
Conversational provides AI and Data Services supported by live answering solutions and specific offerings such as custom application development, UI/UX design, QA & test automation, machine-learning model development, data annotation & labeling, voice-of-customer (VOC) analytics, and CX consulting & journey mapping. These services cover various channels and are tailored to support customer engagement and operational efficiency.
Capabilities
Custom Application Development
UI/UX Design
QA & Test Automation
Machine-Learning Model Development
Data Annotation & Labelling
Voice-of-Customer (VOC) Analytics
CX Consulting & Journey Mapping
Industries Served
The company serves clients in Technology & SaaS, Telecommunications & Media, Retail & e-Commerce, and Healthcare & Life Sciences. It has experience supporting solo practitioners, small businesses, and medium-sized enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Conversational is known for its professional support and flexible solutions, offering clients reliable customer engagement. Its approach includes a dedicated team of professionals who ensure consistency and alignment with clients’ brand identities, which helps deliver quality service at scale.
Delivery Footprint
Headquartered in Fredericksburg, Virginia, and Charlottetown, Prince Edward Island, the company operates using a project-based delivery model. It serves clients across various regions, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Telecommunications & Media
Retail & e-Commerce
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Conversational
?
Conversational specializes in AI and Data Services, complemented by live answering solutions. Their offerings encompass a variety of sub-services, including custom application development, UI/UX design, QA and test automation, machine-learning model development, data annotation and labeling, voice-of-customer (VOC) analytics, as well as customer experience (CX) consulting and journey mapping. These services are designed to enhance customer engagement and improve operational efficiency across different channels.
What additional services does
Conversational
provide?
When was
Conversational
founded?
Founded in 2014, Conversational has been in operation for approximately 10 years as of 2024. The company has established itself in the market by focusing on innovative solutions in AI and data services, catering to a diverse clientele.
What industry verticals does
Conversational
serve?
Conversational serves a variety of industries including Technology & SaaS, Telecommunications & Media, Retail & e-Commerce, and Healthcare & Life Sciences. This diverse focus enables them to tailor their services to meet the unique needs and challenges of each sector.
What delivery model does
Conversational
offer?
How many employees and/or seats does
Conversational
have?
Conversational has a small team, consisting of between 1 to 10 employees. This size allows for a dedicated and personalized approach to client engagements, fostering strong relationships and a commitment to service quality.
Can
Conversational
be considered a good service provider for startups?
Conversational can be a suitable service provider for startups due to its project-based delivery model and flexibility in service offerings. With a focus on tailored solutions in AI and Data Services, they can help startups establish a strong foundation in customer engagement and operational efficiency, which are critical for early-stage growth.
Can
Conversational
be considered a good service provider for SMBs?
Conversational is well-positioned to support small and medium-sized businesses with its scalable service portfolio. Their experience in delivering customized solutions and their commitment to aligning with clients' brand identities make them a valuable partner for SMBs looking to enhance their customer engagement and operational processes.
Can
Conversational
be considered a good service provider for enterprises?
Conversational's capabilities may not fully align with the needs of large enterprises, as their current workforce size and service model are more tailored to smaller businesses and startups. While they do provide reliable services and have received an A+ rating from the Better Business Bureau, enterprises may require more extensive resources and advanced certifications that are typically associated with larger BPO providers.
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