Convergys Philippines Services
Customer Experience and Contact Center
Convergys Corporation is a global leader in business process outsourcing that provides customer experience and contact center solutions for telecommunications, banking, technology, retail, and gaming industries, known for its extensive operational footprint and diverse service offerings.
Size
1K-5K
Public
100m-1b
Mission
About
Convergys Corporation offers customer experience and contact center solutions along with IT infrastructure and managed services for clients in telecommunications, banking, technology, retail, and gaming. The company operates using an onshore, nearshore, and offshore delivery model and supports clients globally.
It is recognized for its significant global presence, with approximately 130,000 employees across 33 countries, ensuring a robust and scalable service delivery framework.
Services
Convergys Corporation provides customer experience and contact center solutions supported by IT infrastructure and managed services. These services include inbound customer support, technical support (Tier 1/2), CX consulting & journey mapping, quality assurance & monitoring, cloud migration & management, and cybersecurity operations (SOC). Each solution is tailored to meet the specific needs of clients across various channels and business functions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Cloud Migration & Management
Cybersecurity Operations (SOC)
Industries Served
The company serves clients in telecommunications, banking and financial services, technology and SaaS, retail and e-commerce, and gaming and entertainment. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Convergys Corporation is known for its extensive operational footprint, offering clients a combination of onshore, nearshore, and offshore services. Its approach includes a commitment to quality and customer satisfaction, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Cincinnati, Ohio, the company operates using a global delivery model. It serves clients across multiple geographies, with teams working in remote, hybrid, and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Technology & SaaS
Retail & e-Commerce
Gaming & Entertainment
Clients
Xero
Canva
TripAdvisor
What's the main service provided by
Convergys Philippines Services
?
Convergys Philippines Services specializes in delivering customer experience and contact center solutions. Their offerings encompass a wide range of services, including inbound customer support and technical support for both Tier 1 and Tier 2 issues. Additionally, they provide CX consulting and journey mapping, quality assurance and monitoring, cloud migration and management, as well as cybersecurity operations through Security Operations Centers (SOC). This comprehensive suite of services is designed to cater to the specific needs of clients across various communication channels and business functions.
What additional services does
Convergys Philippines Services
provide?
In addition to its primary offerings in customer experience and contact center solutions, Convergys Philippines Services also provides IT infrastructure and managed services. This additional capability ensures that they can support clients with a comprehensive suite of technology-related services that complement their core business functions.
When was
Convergys Philippines Services
founded?
Convergys Philippines Services was established in 1998, making it a well-rooted player in the customer experience industry with over 25 years of experience. Since its inception, the company has evolved to meet the changing demands of the market and has built a significant global presence.
What industry verticals does
Convergys Philippines Services
serve?
Convergys Philippines Services operates across several key industries, including Telecommunications & Media, Banking & Financial Services, Technology & SaaS, Retail & e-Commerce, and Gaming & Entertainment. This diverse industry focus allows them to tailor their services to meet the unique requirements of various sectors.
What delivery model does
Convergys Philippines Services
offer?
The delivery model utilized by Convergys Philippines Services includes onshore, nearshore, and offshore options. Onshore services are delivered within the same country as the client, nearshore services are provided from neighboring countries, and offshore services are executed from locations further away. This flexible delivery approach enables the company to optimize resources and cater to the specific needs of clients, ensuring effective service delivery across different geographical areas.
How many employees and/or seats does
Convergys Philippines Services
have?
Convergys Philippines Services employs between 1,000 to 5,000 individuals. This workforce size supports the company's capacity to deliver large-scale customer experience solutions while maintaining a focus on quality and customer satisfaction.
Can
Convergys Philippines Services
be considered a good service provider for startups?
Can
Convergys Philippines Services
be considered a good service provider for SMBs?
Can
Convergys Philippines Services
be considered a good service provider for enterprises?
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