Convergys
Analytics and Data
Concentrix is a global business services company that provides analytics and data solutions for various industries, known for its innovative customer experience transformations.
Size
over-10K
Public
over-1b
Mission
To deliver exceptional customer experiences through global expertise and advanced digital solutions.
About
Concentrix offers analytics and data solutions along with customer experience and contact center services for clients in banking, healthcare, retail, and more. The company operates using a hybrid delivery model and supports clients worldwide.
It is recognized for its technology-driven service offerings, with a commitment to enhancing customer interactions through advanced digital solutions.
Services
Concentrix provides analytics and data solutions supported by customer experience and contact center services, as well as IT infrastructure and managed services. These services include data engineering, predictive modeling, and cybersecurity operations, tailored to support client needs in various business functions.
Capabilities
Data Engineering & ETL
Descriptive & Diagnostic Analytics
Predictive Modelling
Cybersecurity Operations (SOC)
Cloud Migration & Management
Data Quality & Governance
Advanced Statistical Modelling
Machine-Learning Model Development
Industries Served
The company serves clients in banking and financial services, healthcare, energy and utilities, government, retail, and telecommunications. It has experience supporting enterprises with services aligned to industry-specific requirements and technology platforms, ensuring comprehensive solutions.
Unique Stregths
Concentrix is known for its innovative and technology-driven approach, offering clients scalable solutions that enhance customer loyalty. Its operational practices include a flexible delivery model and a focus on data-driven insights, which help deliver consistency and excellence at scale.
Delivery Footprint
Headquartered in Fremont, California, the company operates using a hybrid delivery model. It serves clients across multiple geographies, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Energy & Utilities
Government & Public Sector
Retail & e-Commerce
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Convergys
?
Convergys specializes in delivering exceptional analytics and data solutions, which form the cornerstone of its service offerings. The company is adept in various sub-services, including data engineering and ETL processes, descriptive and diagnostic analytics, predictive modeling, and cybersecurity operations. Additionally, it provides cloud migration and management services, ensuring data quality and governance, advanced statistical modeling, and the development of machine-learning models, all tailored to meet diverse client needs across different industries.
What additional services does
Convergys
provide?
When was
Convergys
founded?
Convergys was established in 1983, which means it has been in operation for over 40 years. Since its inception, the company has evolved significantly, adapting to technological advancements and market demands to become a leader in customer experience and analytics services.
What industry verticals does
Convergys
serve?
Convergys serves a wide array of industries, focusing on sectors such as Banking & Financial Services, Healthcare & Life Sciences, Energy & Utilities, Government & Public Sector, Retail & e-Commerce, and Telecommunications & Media. This diverse industry engagement allows the company to offer specialized solutions that cater to the unique challenges faced by clients across these fields.
What delivery model does
Convergys
offer?
Convergys employs a flexible delivery model that encompasses onshore, nearshore, offshore, and hybrid approaches. Onshore services are delivered within the same country as the client, while nearshore services are provided from neighboring countries. Offshore services are executed from distant locations, allowing for cost-effective solutions. The hybrid model combines elements of all these approaches, enabling Convergys to tailor its services to the specific needs and preferences of its clients while maintaining high-quality standards.
How many employees and/or seats does
Convergys
have?
Convergys boasts a workforce of over 10,000 employees, reflecting its capacity to handle large-scale operations and client demands. This substantial team is equipped to deliver a wide range of services, ensuring that the company maintains its reputation for excellence and reliability in customer experience and analytics.
Can
Convergys
be considered a good service provider for startups?
Can
Convergys
be considered a good service provider for SMBs?
Can
Convergys
be considered a good service provider for enterprises?
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