Convergence Id
Customer Experience and Contact Center
ID-Converge is a BPO provider that delivers customer experience and contact center solutions for banking, financial services, healthcare, and utilities, known for its tailored approach to client needs.
Size
1K-5K
Private
Mission
About
ID-Converge offers customer experience and contact center solutions along with back-office operations, finance and accounting, and HR services for clients in banking, financial services, healthcare, and utilities. The company operates using an onshore and remote delivery model and supports a diverse range of clients.
It is recognized for its commitment to operational excellence, with a focus on enhancing customer satisfaction and streamlining business processes.
Services
ID-Converge provides customer experience and contact center solutions supported by back-office operations, finance and accounting, and HR services. These services include inbound customer support, outbound telesales, data entry, claims processing, and payroll processing. Each solution is designed to meet the specific needs of clients, ensuring efficient and effective service delivery.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Claims Processing
Document Indexing & Digitisation
Recruitment Process Outsourcing (RPO)
Payroll Processing
Service Desk & IT Support
Cloud Migration & Management
Industries Served
The company serves clients in banking, financial services, healthcare, and utilities. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms, ensuring compliance and operational efficiency.
Unique Stregths
ID-Converge is known for its tailored approach to client needs, offering clients a combination of flexibility and expertise. Its operational practices include a focus on quality assurance and continuous improvement, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Conifer, CO, the company operates using an onshore and remote delivery model. It serves clients across various regions, with teams working in both remote and hybrid environments depending on client requirements.
Certifications
No items found.
Verticals
Banking & Financial Services
Energy & Utilities
Healthcare & Life Sciences
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Convergence Id
?
Convergence Id specializes in delivering customer experience and contact center solutions, enhanced by a suite of back-office operations, finance and accounting, and HR services. Their offerings encompass various areas including inbound customer support, outbound telesales and retention, data entry and processing, claims processing, and payroll services, all tailored to meet the unique needs of their clients for efficient and effective service delivery.
What additional services does
Convergence Id
provide?
In addition to its primary focus on analytics and data solutions, Convergys extends its service offerings to include comprehensive customer experience and contact center services. This broad service portfolio is designed to support clients in various sectors, enhancing their operational capabilities and customer engagement strategies.
When was
Convergence Id
founded?
What industry verticals does
Convergence Id
serve?
Convergence Id serves a diverse range of industries, focusing on Banking & Financial Services, Travel, Hospitality & Leisure, Energy & Utilities, and Healthcare & Life Sciences. This broad industry expertise allows them to align their services with the specific requirements and technology platforms of various sectors, ensuring compliance and operational efficiency.
What delivery model does
Convergence Id
offer?
Convergence Id employs both onshore and remote delivery models for its services. Onshore delivery means that services are provided within the same country as the client, ensuring close collaboration and cultural alignment. Their remote delivery model allows flexibility, enabling teams to work from home or in virtual settings, thus accommodating diverse client needs while maintaining service quality.
How many employees and/or seats does
Convergence Id
have?
Convergence Id has a workforce ranging from 1,000 to 5,000 employees, reflecting a robust capacity to handle various client demands. This size enables them to offer a range of services while ensuring that they can scale operations effectively based on client requirements.
Can
Convergence Id
be considered a good service provider for startups?
Convergence Id can be a suitable service provider for startups, particularly those in industries like banking, healthcare, and utilities. Their flexible service delivery models and tailored approach can help startups establish efficient customer support and back-office operations, allowing them to focus on their core business functions while ensuring customer satisfaction.
Can
Convergence Id
be considered a good service provider for SMBs?
Convergence Id is well-positioned to support small and medium businesses (SMBs) with its scalable service offerings. Their diverse portfolio, combined with a commitment to operational excellence, enables SMBs to enhance customer engagement and streamline processes, making them an ideal partner for growth-oriented companies looking to improve efficiency and service quality.
Can
Convergence Id
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.