Conventures Finland
Customer Experience and Contact Center
Conventures Finland Oy is a family-owned company that provides customer experience and contact center solutions for various industries, known for its personalized service and long-term client relationships.
Size
1-10
Private
Mission
About
Conventures Finland Oy offers customer experience and contact center solutions along with back-office operations for clients in general business services. The company operates using an onshore model and supports Nordic regional clients.
It is recognized for its tailored service packages, with a strong emphasis on employee satisfaction and sustainable growth that fosters long-term partnerships.
Services
Conventures Finland Oy provides customer experience and contact center solutions, supported by back-office operations. These services include inbound customer support and technical support (Tier 1/2), delivered across various channels tailored to meet specific client needs.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in general business services. It has experience supporting a broad range of industries requiring outsourced operational support, ensuring flexibility and adaptability to different client requirements.
Unique Stregths
Conventures is known for its commitment to employee satisfaction and long-term client relationships, offering clients a personalized approach to service delivery. Its focus on sustainable growth and employee well-being translates into seamless customer service experiences for end customers.
Delivery Footprint
Headquartered in Turku, Finland, the company operates using an onshore delivery model. It serves clients across the Nordic region, with teams dedicated to providing high-quality service tailored to client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Conventures Finland
?
Conventures Finland specializes in delivering comprehensive customer experience and contact center solutions, enhanced by their back-office operations. Their core offerings include inbound customer support and technical support at Tier 1 and Tier 2 levels, ensuring a wide-ranging service tailored to meet the unique needs of their clients across various communication channels.
What additional services does
Conventures Finland
provide?
In addition to their primary IT infrastructure and managed services, Converge offers a range of other capabilities including back-office operations, finance and accounting services, as well as HR recruitment and payroll solutions. This diverse service lineup enhances their ability to cater to various business needs.
When was
Conventures Finland
founded?
Conventures Finland was established in 1983, marking over 40 years of operation in the customer service industry. Since its inception, the company has developed a strong reputation for providing reliable support and services to its clients.
What industry verticals does
Conventures Finland
serve?
What delivery model does
Conventures Finland
offer?
Conventures Finland employs an onshore delivery model, which means that their services are provided from within the same country where their clients are based. This approach allows for closer collaboration and communication, ensuring that client needs are met with high-quality service and responsiveness.
How many employees and/or seats does
Conventures Finland
have?
The company operates with a small workforce, consisting of between 1 to 10 employees. This size allows for a highly personalized approach to service delivery, fostering closer relationships with clients and enabling tailored solutions.
Can
Conventures Finland
be considered a good service provider for startups?
Conventures Finland's small size and personalized service model make it an appealing option for startups seeking dedicated support. Their focus on employee satisfaction and long-term relationships can provide startups with the flexibility and attention they need as they navigate early growth stages, making them a reliable partner for emerging businesses.
Can
Conventures Finland
be considered a good service provider for SMBs?
Conventures Finland can be a strong ally for small and medium-sized businesses (SMBs) due to its adaptable service offerings and commitment to employee well-being. Their onshore delivery model ensures that SMBs receive attentive and responsive support, while the company's experience across various industries enables them to cater to specific needs, fostering growth and scalability for their clients.
Can
Conventures Finland
be considered a good service provider for enterprises?
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