Contractor In Charge LLC
Customer Experience and Contact Center
Contractor In Charge is a scalable outsourcing firm that provides customer experience and contact center services for home services contractors, known for its 24/7 answering service and real-time bookkeeping solutions.

Size

11-50
Private

Mission

To provide scalable answering services and bookkeeping solutions.

About

Contractor In Charge offers customer experience and contact center services along with back-office operations and finance and accounting support for clients in plumbing, electrical, and HVAC sectors. The company operates using a work-from-home model and supports contractors across the United States.

It is recognized for its seamless integration with leading service software, with a commitment to enhancing contractors' operational efficiency and customer engagement.

Services

Contractor In Charge provides customer experience and contact center services supported by back-office operations and finance and accounting solutions. These services include inbound customer support, outbound telesales, data entry, billing and invoicing, and payroll processing. Each solution is tailored to support contractors' needs, enabling them to focus on their core business functions while outsourcing essential tasks.

Capabilities

Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Billing & Invoicing
Payroll Processing
Financial Planning & Analysis (FP&A)
Talent Sourcing & Screening
Recruitment Process Outsourcing (RPO)

Industries Served

The company serves clients in plumbing, electrical, and HVAC sectors. It has experience supporting trades contractors with services aligned to industry-specific requirements and technology platforms such as Service Titan and House Call Pro.

Unique Stregths

Contractor In Charge is known for its 24/7 answering service and real-time bookkeeping capabilities, offering clients a reliable support system that enhances customer satisfaction and operational efficiency. Its approach includes leveraging advanced technology and maintaining a supportive work environment, which helps deliver consistent service at scale.

Delivery Footprint

Headquartered in Tampa, Florida, the company operates using a work-from-home delivery model. It serves clients across the United States, with teams working remotely to provide flexible and responsive support tailored to contractors' needs.

Certifications

No items found.

Verticals

Real Estate & Property Management

Clients

No items found.
What's the main service provided by
Contractor In Charge LLC
?
Contractor In Charge LLC specializes in enhancing customer experiences through their primary offerings in customer experience and contact center services. Their portfolio includes a range of tailored solutions such as inbound customer support, outbound telesales and retention, data entry, billing and invoicing, payroll processing, financial planning and analysis, talent sourcing and screening, and recruitment process outsourcing. This diverse array of services is designed to allow contractors to focus on their core business activities while relying on Contractor In Charge for essential customer and operational support.
What additional services does
Contractor In Charge LLC
provide?
In addition to their main services, Contractor In Charge LLC offers a variety of other capabilities that further enhance their support for clients. These include back-office operations as well as finance and accounting services, which can be crucial for contractors looking to streamline their operations and improve financial management.
When was
Contractor In Charge LLC
founded?
Contractor In Charge LLC was established in 2016, making it an experienced player in the industry with approximately eight years of operation. Since its inception, the company has been dedicated to providing specialized services that cater to the unique needs of contractors in various sectors.
What industry verticals does
Contractor In Charge LLC
serve?
The company primarily serves clients in the Real Estate & Property Management vertical, focusing on trades within the plumbing, electrical, and HVAC sectors. This targeted approach allows Contractor In Charge to tailor its services to the specific demands of these industries, ensuring that clients receive optimal support aligned with their operational needs.
What delivery model does
Contractor In Charge LLC
offer?
Contractor In Charge LLC operates using a work-from-home delivery model, which allows their teams to provide services remotely. This approach ensures flexibility and responsiveness, as it enables the company to support clients across the United States efficiently. The work-from-home model also facilitates a broader talent pool, ensuring that skilled professionals can deliver high-quality services without geographical constraints.
How many employees and/or seats does
Contractor In Charge LLC
have?
Contractor In Charge LLC has a workforce of between 11 and 50 employees. This size allows the company to maintain a close-knit team that can effectively collaborate and adapt to client needs while also providing personalized service to their customers.
Can
Contractor In Charge LLC
be considered a good service provider for startups?
Contractor In Charge LLC can be a suitable service provider for startups, particularly those in the trades sector. Their focus on customer experience and operational support allows new businesses to delegate essential tasks, enabling them to concentrate on growth and establishing their presence in a competitive market. The company’s tailored solutions can help startups navigate the complexities of customer interactions and financial processes effectively.
Can
Contractor In Charge LLC
be considered a good service provider for SMBs?
Contractor In Charge LLC is particularly well-suited for small and medium businesses looking for reliable support in customer experience and back-office operations. Their flexible service offerings and scalable solutions allow SMBs to enhance their operational efficiency without the overhead of maintaining in-house teams. This adaptability makes them an attractive partner for growing businesses that need to manage increasing customer demands while focusing on core activities.
Can
Contractor In Charge LLC
be considered a good service provider for enterprises?
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