Contract Callers Inc
Customer Experience and Contact Center
Contract Callers, Inc. is a leading BPO provider that provides customer experience and contact center solutions for various industries, known for its nearly century-long expertise and commitment to quality.

Size

201-500
Private
100m-1b

Mission

To foster innovation and excellence in service delivery while measuring success against client goals.

About

Contract Callers, Inc. offers customer experience and contact center solutions along with utility field services for clients in retail, financial services, healthcare, insurance, telecommunications, and utilities. The company operates using an onshore model and supports organizations across the United States.

It is recognized for its commitment to quality and compliance, with a dedicated workforce that ensures high standards in service delivery.

Services

Contract Callers, Inc. provides customer experience and contact center solutions supported by utility field services. These services cover inbound customer support and CX consulting, tailored to support client needs in various industries.

Capabilities

Inbound Customer Support
CX Consulting & Journey Mapping

Industries Served

The company serves clients in retail, financial services, healthcare, insurance, telecommunications, and utilities. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms.

Unique Stregths

Contract Callers, Inc. is known for its nearly century-long expertise and commitment to quality, offering clients a robust operational capacity. Its approach includes maintaining high standards in compliance and continuous improvement, which help deliver consistency at scale.

Delivery Footprint

Headquartered in Augusta, Georgia, the company operates using an onshore delivery model. It serves clients across the continental U.S., with teams dedicated to ensuring effective service delivery.

Certifications

No items found.

Verticals

Retail & e-Commerce
Banking & Financial Services
Healthcare & Life Sciences
Insurance
Telecommunications & Media
Energy & Utilities

Clients

No items found.
What's the main service provided by
Contract Callers Inc
?
Contract Callers Inc specializes in delivering high-quality customer experience and contact center solutions. Their main offerings include inbound customer support and CX consulting, along with journey mapping services. This comprehensive suite of services is designed to cater to diverse client requirements across various industries, ensuring that each interaction meets the specific needs of their customers.
What additional services does
Contract Callers Inc
provide?
In addition to their primary focus on sales and lead-generation, Contract People Now Prl In Market Solutions offers back-office operations. This extended service portfolio enhances their ability to support clients' operational needs, ensuring a comprehensive approach to business process outsourcing.
When was
Contract Callers Inc
founded?
Founded in 1926, Contract Callers Inc has been in operation for nearly 98 years. Established with a vision to provide exceptional customer service solutions, the company has evolved significantly over the decades, adapting to the changing landscape of customer expectations and technology advancements.
What industry verticals does
Contract Callers Inc
serve?
Contract Callers Inc serves a variety of industries, including Retail & e-Commerce, Banking & Financial Services, Healthcare & Life Sciences, Insurance, Telecommunications & Media, and Energy & Utilities. This broad industry focus allows the company to tailor its services to meet the unique demands of different sectors effectively.
What delivery model does
Contract Callers Inc
offer?
Contract Callers Inc employs an onshore delivery model, which means that their services are provided from within the United States. This approach not only facilitates better communication and collaboration with clients but also ensures that the company can maintain high standards of quality and compliance in its service delivery.
How many employees and/or seats does
Contract Callers Inc
have?
Contract Callers Inc has a workforce consisting of between 201 and 500 employees. This size enables the company to maintain a dedicated and skilled team that can effectively manage client needs while fostering a collaborative environment that emphasizes quality service delivery.
Can
Contract Callers Inc
be considered a good service provider for startups?
Can
Contract Callers Inc
be considered a good service provider for SMBs?
Contract Callers Inc is well-positioned to support small and medium-sized businesses (SMBs) due to its flexible service offerings and commitment to quality. Their experience in various industries allows them to tailor solutions that meet the specific needs of SMBs, helping them to enhance customer experiences while managing costs effectively. Furthermore, their onshore delivery model ensures that SMBs receive attentive and responsive service, which is crucial for growth and customer retention.
Can
Contract Callers Inc
be considered a good service provider for enterprises?
For enterprises and large companies, Contract Callers Inc offers a robust suite of services backed by nearly a century of industry experience. Their operational capacity and commitment to quality make them a reliable partner for large organizations seeking sophisticated customer experience solutions. The onshore delivery model further enhances the reliability of their services, ensuring that enterprises receive consistent support aligned with their strategic goals.
Contact the CompanyClaim this listing
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.