Contract Callers
Customer Experience and Contact Center
Contract Callers, Inc. is a well-established BPO company that provides customer experience and contact center solutions for diverse industries, known for its commitment to quality and innovation.
Size
201-500
Private
100m-1b
Mission
To deliver superior quality, performance, compliance, and customer service tailored to client needs.
About
Contract Callers, Inc. offers customer experience and contact center solutions along with utility field services for clients in energy & utilities, retail & e-commerce, banking & financial services, healthcare & life sciences, insurance, and telecommunications & media. The company operates using an onshore model and supports clients across the continental United States.
It is recognized for its strong ethical foundation and commitment to exceeding client expectations, with nearly a century of experience in delivering high-quality outsourcing solutions.
Services
Contract Callers, Inc. provides customer experience and contact center solutions supported by utility field services and specific offerings such as inbound customer support, technical support, CX consulting, quality assurance, and customer analytics. These services cover various communication channels and are tailored to support client needs across multiple industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Customer & Marketing Analytics
Industries Served
The company serves clients in energy & utilities, retail & e-commerce, banking & financial services, healthcare & life sciences, insurance, and telecommunications & media. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Contract Callers, Inc. is known for its client-centric approach and commitment to performance excellence, offering clients innovative solutions that drive measurable value. Its approach includes a well-trained workforce dedicated to exceeding expectations, ensuring consistency and quality in service delivery.
Delivery Footprint
Headquartered in Augusta, Georgia, the company operates using an onshore delivery model. It serves clients across the continental United States, with a workforce of over 600 employees dedicated to providing high-quality outsourcing solutions.
Certifications
No items found.
Verticals
Energy & Utilities
Retail & e-Commerce
Banking & Financial Services
Healthcare & Life Sciences
Insurance
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Contract Callers
?
Contract Callers specializes in customer experience and contact center solutions, providing a comprehensive range of services that includes inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they offer CX consulting and journey mapping, quality assurance and monitoring, as well as customer and marketing analytics, ensuring that their services are tailored to meet the specific needs of their clients across various communication channels.
What additional services does
Contract Callers
provide?
When was
Contract Callers
founded?
Founded in 1926, Contract Callers has been in operation for nearly 98 years, establishing itself as a trusted provider of outsourcing solutions. The company's long history reflects its commitment to delivering high-quality services and its adaptability to the evolving needs of its clients over nearly a century.
What industry verticals does
Contract Callers
serve?
Contract Callers serves a diverse array of industries, including Energy & Utilities, Retail & e-Commerce, Banking & Financial Services, Healthcare & Life Sciences, Insurance, and Telecommunications & Media. This broad industry focus allows them to tailor their services to meet the unique requirements and challenges faced by clients in these sectors.
What delivery model does
Contract Callers
offer?
Contract Callers employs an onshore delivery model, which means that their services are provided from within the United States. This approach allows for close communication and collaboration with clients, ensuring that they receive personalized and effective support. Onshore operations also enhance compliance and quality control, as all services are managed within the same regulatory framework as the clients' operations.
How many employees and/or seats does
Contract Callers
have?
Contract Callers employs between 201 and 500 people, making it a mid-sized company. This workforce size allows them to maintain a balance between personalized client service and the capacity to handle substantial projects, ensuring that they can meet the demands of their diverse client base effectively.
Can
Contract Callers
be considered a good service provider for startups?
While Contract Callers has the experience and flexible service offerings that could benefit startups, their mid-sized scale might present some challenges for very small or nascent companies. Startups can benefit from their customer experience solutions and technical support, which are critical for establishing a strong foundation. However, startups should consider if their specific needs align with the capabilities of a company that also serves larger enterprises.
Can
Contract Callers
be considered a good service provider for SMBs?
Contract Callers is well-suited for small and medium businesses looking for reliable customer service and contact center solutions. Their extensive range of services, combined with their onshore delivery model, provides SMBs with the flexibility and support needed to scale operations and enhance customer engagement. The company's commitment to performance excellence ensures that SMBs can leverage their expertise to drive growth and meet evolving market demands.
Can
Contract Callers
be considered a good service provider for enterprises?
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