Contax360 specializes in providing comprehensive back-office operations, which are essential for enhancing business efficiency. Their service offerings include a wide range of specialized tasks such as data entry and processing, claims processing, document indexing and digitization, as well as billing and invoicing. Additionally, they offer technical support at both Tier 1 and Tier 2 levels, legal process outsourcing, payroll accounting, and financial services like accounts payable and receivable, financial planning, tax compliance, and treasury management. This extensive array of services is designed to support various business functions across multiple industries.

In addition to their core back-office operations, Contax360 offers a range of other services that enhance their service portfolio. These include customer experience and contact center solutions, finance and accounting services, as well as IT infrastructure and managed services. This broad spectrum of offerings allows them to support clients in various operational areas, ensuring comprehensive business solutions.

Contax360 was established in 2007, marking its inception as a dedicated provider of back-office and customer support services. With over 16 years in operation as of 2024, the company has built a solid foundation and accumulated significant experience in delivering high-quality services tailored to the needs of its clients.

Contax360 serves a diverse range of industries, including Healthcare & Life Sciences, Banking & Financial Services, Insurance, and Non-Profit & NGOs. Their extensive experience within these sectors allows them to tailor their services to meet specific industry requirements, ensuring compliance and operational efficiency.

Contax360 employs an onshore and nearshore delivery model, which means they provide services from locations within the United States and neighboring countries. Onshore services are delivered from within the same country as the client, ensuring ease of communication and cultural alignment, while nearshore services are offered from nearby regions, providing cost-effectiveness and operational flexibility. This dual approach enables Contax360 to meet the diverse needs of its clients efficiently.

Contax360 employs between 51 and 200 individuals, positioning itself as a mid-sized organization. This workforce size allows the company to maintain a balance between personalized service and the capacity to handle a variety of client demands effectively.

Contax360 is well-positioned to support small and medium businesses (SMBs) with its scalable service offerings and commitment to customer satisfaction. Their range of back-office services and additional support solutions can help SMBs streamline operations, reduce costs, and improve efficiency. The company’s flexibility in service delivery also enables SMBs to adapt to changing business environments and growth opportunities effectively.