Contactworks
Customer Experience and Contact Center
ContactWorks is a customer contact services company that provides customer experience and contact center solutions for technology, telecommunications, retail, banking, and healthcare sectors, known for its high-touch service and strategic partnership approach.
Size
11-50
Private
1m-10m
Mission
About
ContactWorks offers customer experience and contact center solutions along with technical support, employee help desk, and order management for clients in technology, telecommunications, retail, banking, and healthcare. The company operates using an onshore and offshore delivery model and supports a diverse range of businesses.
It is recognized for its collaborative approach and commitment to exceeding service level agreements, with a focus on delivering premium customer interactions tailored to client needs.
Services
ContactWorks provides customer experience and contact center solutions supported by technical support, employee help desk, and order management. These services cover inbound and outbound calling, technical assistance, and claims processing, tailored to support various client needs in customer relationship management.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Employee Helpdesk
Claims Processing
Order Management & Fulfilment
Industries Served
The company serves clients in technology, telecommunications, retail, banking, and healthcare. It has experience supporting a wide range of businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement.
Unique Stregths
ContactWorks is known for its high-touch service and strategic partnership approach, offering clients scalable and flexible solutions. Its operational practices include maintaining strong communication and professionalism, which help deliver consistency at scale and enhance customer satisfaction.
Delivery Footprint
Headquartered in Austin, Texas, the company operates using an onshore and offshore delivery model. It serves clients across various regions, with teams working in both remote and on-site environments depending on client needs.
Certifications
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Verticals
Technology & SaaS
Telecommunications & Media
Retail & e-Commerce
Banking & Financial Services
Healthcare & Life Sciences
Clients
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What's the main service provided by
Contactworks
?
ContactWorks specializes in delivering customer experience and contact center solutions. Their offerings encompass a comprehensive range of services including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, employee helpdesk, claims processing, and order management and fulfillment. This diverse service suite is designed to meet the specific needs of clients across various industries.
What additional services does
Contactworks
provide?
In addition to its primary back-office operations, Contax360 Bpo Solutions Inc offers an expanded portfolio of services including analytics and data services, as well as artificial intelligence and data solutions. These additional capabilities further enhance their ability to provide comprehensive support tailored to modern business challenges.
When was
Contactworks
founded?
ContactWorks was established in 2004, marking nearly two decades of experience in the customer service and contact center industry. Since its inception, the company has been dedicated to providing high-quality solutions tailored to the demands of its clients.
What industry verticals does
Contactworks
serve?
ContactWorks serves a variety of industries, including Technology & SaaS, Telecommunications & Media, Retail & e-Commerce, Banking & Financial Services, and Healthcare & Life Sciences. This broad industry focus enables the company to cater to a diverse clientele with specific customer engagement needs.
What delivery model does
Contactworks
offer?
ContactWorks employs a versatile delivery model that includes onshore, offshore, and nearshore services. Onshore refers to services provided within the same country as the client, offshore denotes services delivered from a different country, often to leverage cost advantages, and nearshore indicates operations in a nearby country. This multifaceted approach ensures flexibility and accessibility to meet the varying needs of their clients.
How many employees and/or seats does
Contactworks
have?
ContactWorks has a workforce of approximately 11 to 50 employees. This size allows the company to maintain a close-knit team dedicated to delivering personalized service while also scaling operations to meet client demands effectively.
Can
Contactworks
be considered a good service provider for startups?
While ContactWorks has a solid service offering that could benefit startups, its employee size and operational scale may be more suited for established small to medium businesses. Startups may find their services beneficial, especially in terms of customer support and technical assistance, but they should consider whether the company's capabilities align with their specific growth trajectories and funding situations.
Can
Contactworks
be considered a good service provider for SMBs?
ContactWorks is well-positioned to serve small and medium businesses, particularly due to its scalable service offerings and flexible delivery model. The company's ability to tailor solutions to meet specific client needs makes it an attractive option for SMBs looking for reliable and efficient customer support and management services. Their experience across various industries further enhances their capability to understand and address the unique challenges faced by smaller enterprises.
Can
Contactworks
be considered a good service provider for enterprises?
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