Contactus Contact Center
IT Infrastructure and Managed Services
Samsung Electronics is a global technology leader that provides IT infrastructure and managed services for manufacturing, banking & financial services, and technology & SaaS, known for its commitment to innovation and quality.
Size
over-10K
Public
over-1b
Mission
To connect people and enrich lives globally.
About
Samsung Electronics offers IT infrastructure and managed services along with software engineering and product development for clients in manufacturing, banking & financial services, and technology & SaaS. The company operates using an offshore model and supports a diverse range of clients worldwide.
It is recognized for its cutting-edge technology and extensive product portfolio, with a strong focus on enhancing consumer lifestyles through innovative solutions.
Services
Samsung Electronics provides IT infrastructure and managed services supported by software engineering and product development. These services include technical support, application support & maintenance, ERP consolidation & support, supply-chain & operations analytics, mobile app development, and service desk & IT support. Each solution is tailored to support the specific needs of clients across various business functions.
Capabilities
Technical Support (Tier 1/2)
Application Support & Maintenance
ERP Consolidation & Support
Supply-Chain & Operations Analytics
Mobile App Development
Service Desk & IT Support
Industries Served
The company serves clients in manufacturing, banking & financial services, and technology & SaaS. It has experience supporting enterprises with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and operational efficiency.
Unique Stregths
Samsung Electronics is known for its commitment to innovation and quality, offering clients a robust range of high-tech products and services. Its approach includes leveraging advanced technology and maintaining a strong focus on customer satisfaction, which helps deliver consistency and reliability at scale.
Delivery Footprint
Headquartered in South Korea, the company operates using an offshore delivery model. It serves clients across global markets, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Manufacturing & Industrial
Banking & Financial Services
Technology & SaaS
Clients
No items found.
What's the main service provided by
Contactus Contact Center
?
Contactus Contact Center specializes primarily in IT infrastructure and managed services. Their offerings extend to include technical support across Tier 1 and Tier 2 levels, application support and maintenance, ERP consolidation and support, supply chain and operations analytics, mobile app development, and comprehensive service desk and IT support. This diverse range of services is crafted to meet the specific needs of clients across various business functions, enhancing operational efficiency and technological integration.
What additional services does
Contactus Contact Center
provide?
In addition to its core offerings, ContactWorks provides a range of other services that enhance its service portfolio. These include Finance and Accounting, Knowledge and Research Services, as well as IT Infrastructure and Managed Services. This expanded capability allows the company to support clients with diverse operational needs beyond customer engagement.
When was
Contactus Contact Center
founded?
Contactus Contact Center was established in 1938, which means it has been in operation for approximately 86 years. This long-standing presence in the industry speaks to its resilience and adaptability in a rapidly evolving technological landscape.
What industry verticals does
Contactus Contact Center
serve?
Contactus Contact Center serves multiple industries, focusing primarily on manufacturing and industrial sectors, banking and financial services, as well as technology and SaaS. This diverse industry engagement allows the company to tailor its solutions to meet specific sector requirements and challenges.
What delivery model does
Contactus Contact Center
offer?
Contactus Contact Center utilizes an offshore delivery model, which involves providing services from locations outside the client's country, often in different time zones. This approach enables the company to leverage cost efficiencies and access a global talent pool, ensuring that clients receive high-quality support while benefiting from reduced operational costs.
How many employees and/or seats does
Contactus Contact Center
have?
Contactus Contact Center employs over 10,000 individuals, highlighting its substantial workforce size. This large team allows the company to manage extensive client needs effectively, ensuring a wide range of expertise and support across various service lines.
Can
Contactus Contact Center
be considered a good service provider for startups?
Can
Contactus Contact Center
be considered a good service provider for SMBs?
Can
Contactus Contact Center
be considered a good service provider for enterprises?
Contactus Contact Center is well-equipped to serve enterprises and large corporations due to its extensive service portfolio and significant workforce. The company’s offshore delivery model allows it to provide reliable, scalable solutions tailored to the complex needs of large organizations. Its experience in serving multiple industries further enhances its capability to meet the demands of enterprise clients, ensuring high-quality service delivery and operational efficiency.
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