Contactis Gmbh
Customer Experience and Contact Center
Contactis is a BPO company that provides customer experience and contact center services for the gaming and entertainment industry, known for its comprehensive support solutions.
Size
Private
Mission
About
Contactis offers customer experience and contact center services along with inbound customer support, technical support, and data entry for clients in the gaming and entertainment sectors. The company operates using a flexible delivery model and supports various client needs.
It is recognized for its tailored service offerings, ensuring high-quality customer interactions and efficient operational processes.
Services
Contactis provides customer experience and contact center services, supported by inbound customer support, technical support (Tier 1/2), and data entry & data processing. These services cover various communication channels and are tailored to support the unique needs of clients in the gaming and entertainment industry.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Industries Served
The company serves clients in the gaming and entertainment sectors. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring a deep understanding of the market dynamics and customer expectations.
Unique Stregths
Contactis is known for its comprehensive support solutions, offering clients a blend of technical expertise and customer engagement strategies. Its approach includes customized service delivery and a focus on maintaining high customer satisfaction levels, which help deliver consistent results.
Delivery Footprint
Headquartered in Germany, the company operates using a flexible delivery model. It serves clients across various regions, with teams capable of adapting to different operational environments depending on client needs.
Certifications
No items found.
Verticals
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
Contactis Gmbh
?
Contactis Gmbh specializes in providing exceptional customer experience and contact center services. Their offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels, alongside data entry and data processing services. This comprehensive suite of services is designed to meet the diverse communication needs of clients, particularly in the gaming and entertainment sectors, ensuring a tailored approach to customer interactions.
What additional services does
Contactis Gmbh
provide?
In addition to its main offerings, Contactis Gmbh provides a range of other services that enhance its operational capabilities. These include back-office operations and sales and lead-generation services, which complement their core customer support functions and help clients achieve broader business objectives.
When was
Contactis Gmbh
founded?
Contactis Gmbh was established in 2002, which means the company has been operational for over 21 years. Since its inception, it has focused on delivering high-quality customer service solutions that cater to the unique demands of its clients.
What industry verticals does
Contactis Gmbh
serve?
Contactis Gmbh primarily serves the gaming and entertainment industries. This focus allows the company to develop specialized services that align with the specific needs and expectations of businesses within these dynamic sectors.
What delivery model does
Contactis Gmbh
offer?
How many employees and/or seats does
Contactis Gmbh
have?
Can
Contactis Gmbh
be considered a good service provider for startups?
Can
Contactis Gmbh
be considered a good service provider for SMBs?
Contactis Gmbh is well-suited for small and medium businesses (SMBs) that require a dependable partner to support their growth. With a diverse service portfolio that includes customer support, technical assistance, and back-office operations, the company can adapt its offerings to meet the specific requirements of SMBs. Their experience in the gaming and entertainment sectors further enables them to provide insights and solutions that drive business success.
Can
Contactis Gmbh
be considered a good service provider for enterprises?
While Contactis Gmbh may not be the largest player in the market, its experience and tailored service offerings can still be beneficial to enterprises and large companies. The company's focus on high-quality customer interactions and its flexible operational model can support the complex needs of larger organizations. However, enterprises looking for extensive scalability and a broad array of advanced technologies may want to consider this company's strengths in a more specialized context.
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