Contactis
Customer Experience and Contact Center
1800 Contacts is the world's largest contact lens store that provides customer experience and contact center services for healthcare and life sciences, known for its pioneering role in the online contact lens market.
Size
501-1K
Private
50m-100m
Mission
To provide customers with a simple, hassle-free experience for replacing their contact lenses.
About
1800 Contacts offers customer experience and contact center services along with inbound customer support and order management & fulfillment for clients in healthcare and life sciences. The company operates using an onshore model and supports U.S.-based consumers.
It is recognized for its extensive stock of over 20 million contact lenses, with fast delivery times and a strong focus on customer service that enhances the buying experience.
Services
Capabilities
Inbound Customer Support
Order Management & Fulfilment
Industries Served
Unique Stregths
Delivery Footprint
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Contactis
?
Contactis specializes in delivering exceptional customer experience and contact center services. Their primary offerings include inbound customer support, as well as order management and fulfillment. With a focus on meeting the distinct needs of clients, they ensure efficient handling of direct customer interactions and logistics, aimed at providing convenient solutions for consumers seeking vision care.
What additional services does
Contactis
provide?
When was
Contactis
founded?
Contactis was established in 2003, making it over 20 years old as of 2024. Since its inception, the company has grown and evolved, positioning itself as a leader in customer experience and contact center services, especially in the optical retail sector.
What industry verticals does
Contactis
serve?
Contactis serves clients primarily in the Healthcare & Life Sciences and Retail & e-Commerce sectors. Their expertise in these verticals allows them to cater specifically to the unique requirements of consumers in the optical retail industry, enhancing their service offerings.
What delivery model does
Contactis
offer?
Contactis operates using an onshore delivery model, meaning that their services are provided from within the same country as their clients, which in this case is the United States. This approach allows for improved communication and faster service delivery, ensuring that client needs are met efficiently and effectively.
How many employees and/or seats does
Contactis
have?
Contactis has a workforce size ranging from 501 to 1,000 employees. This substantial team enables them to manage a variety of projects and provide robust customer support, reflecting their capability to serve a diverse clientele effectively.
Can
Contactis
be considered a good service provider for startups?
For startups, Contactis Gmbh can be a valuable service provider, especially in the early stages when establishing customer relationships is crucial. Their flexible delivery model allows startups to scale services according to their evolving needs, ensuring that they receive tailored support that aligns with their business objectives. The company's expertise in customer engagement can help startups enhance their customer experience right from the outset.
Can
Contactis
be considered a good service provider for SMBs?
Contactis can be a suitable service provider for small and medium businesses (SMBs), particularly due to their scalable service offerings and extensive experience in customer support. Their focus on delivering tailored solutions makes them an attractive option for SMBs looking to enhance customer interactions and streamline order management processes.
Can
Contactis
be considered a good service provider for enterprises?
Contactis is well-equipped to serve enterprises and large companies, given their established reputation and extensive service portfolio in customer experience. Their onshore delivery model ensures reliable service levels, making them a dependable partner for larger organizations seeking sophisticated customer support solutions.
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