Contactel
Customer Experience and Contact Center
Contactel is a midsize BPO company that provides customer experience and contact center solutions for a diverse client base, known for its human-centric approach and effective communication strategies.
Size
51-200
Private
10m-50m
Mission
To leverage human capital to provide comprehensive contact and customer relationship solutions that increase value for all parties involved.
About
Contactel offers customer experience and contact center solutions along with back-office operations and marketing services for clients in various industries. The company operates using an onshore model and supports clients primarily in Argentina.
It is recognized for its client-focused approach, with a proven track record of delivering tailored solutions that enhance customer relationships and operational efficiency.
Services
Contactel provides customer experience and contact center solutions supported by back-office operations and marketing services. These services cover voice and non-voice channels, including inbound customer support, outbound telesales, data entry, and document processing. Each solution is tailored to meet the specific needs of clients, enhancing their customer relationship management capabilities.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Document Indexing & Digitisation
CX Consulting & Journey Mapping
Industries Served
The company serves clients across a wide range of industries, although specific verticals have not been disclosed. It has experience supporting various client types with services aligned to their operational requirements.
Unique Stregths
Contactel is known for its effective communication strategies and investment in human capital, offering clients a dedicated team that ensures service quality. Its approach includes tailored solutions that focus on enhancing client value and stakeholder satisfaction.
Delivery Footprint
Headquartered in Buenos Aires, Argentina, the company operates using an onshore delivery model. It serves clients primarily within Argentina, with a growing presence in expanding markets.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Contactel
?
Contactel specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include a variety of services such as inbound customer support, outbound telesales and retention, data entry and processing, document indexing and digitization, as well as CX consulting and journey mapping. This diverse portfolio enables them to cater to the unique needs of their clients, enhancing customer relationship management and operational efficiency.
What additional services does
Contactel
provide?
In addition to their primary focus on customer experience and contact center solutions, Contactel also offers a range of supplementary services, including back-office operations and marketing operations. This extended service portfolio enables them to support clients comprehensively, addressing various operational challenges and enhancing overall business efficiency.
When was
Contactel
founded?
Contactel was established in 2004, marking nearly two decades of experience in the business process outsourcing sector. Since its inception, the company has focused on providing innovative customer experience solutions, growing alongside the evolving needs of its clients and the industry at large.
What industry verticals does
Contactel
serve?
What delivery model does
Contactel
offer?
Contactel utilizes an onshore delivery model, which means that their services are provided within the same country where their clients are based, specifically in Argentina. This approach allows for closer collaboration and communication, ensuring that clients receive tailored solutions that meet their specific requirements while benefiting from the cultural and operational familiarity of the local workforce.
How many employees and/or seats does
Contactel
have?
Contactel employs between 51 and 200 individuals, positioning itself as a midsize company in the BPO industry. This size allows them to maintain a balance between personalized service and the capacity to manage a diverse range of client needs effectively.
Can
Contactel
be considered a good service provider for startups?
Contactel can be a suitable service provider for startups, particularly those looking for personalized customer support solutions. Their focus on tailored service delivery and commitment to enhancing customer relationships can help new businesses establish a strong foundation. However, startups should consider their specific needs and expectations regarding scalability as they grow.
Can
Contactel
be considered a good service provider for SMBs?
Contactel is well-equipped to serve small and medium-sized businesses, offering scalable services that can adapt to the evolving demands of these organizations. Their experience in delivering customized solutions and their commitment to client satisfaction make them a reliable partner for SMBs aiming to enhance their operational efficiency and customer engagement.
Can
Contactel
be considered a good service provider for enterprises?
While Contactel has the capabilities to support larger enterprises, their focus and strengths are more aligned with providing tailored solutions for midsize companies and SMBs. Enterprises may find value in their customer experience services, but those requiring extensive scalability and sophisticated solutions may need to assess their specific operational demands against what Contactel offers.
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