Contactel
Customer Experience and Contact Center
Contactel is a leading Argentine contact center company that provides customer experience and contact center services for diverse clients, known for its human-centric communication strategies and extensive experience in outsourcing.
Size
51-200
Private
10m-50m
Mission
About
Contactel offers customer experience and contact center services along with back-office operations and marketing support for clients in various sectors. The company operates using an offshore and nearshore model and supports international clients leveraging Argentina's time zone and language capabilities.
It is recognized for its commitment to enhancing client value through effective communication strategies, with a dedicated workforce of 201-500 professionals focused on delivering customized support.
Services
Contactel provides customer experience and contact center services supported by back-office operations and marketing strategy support. These services include inbound customer support, outbound telesales and retention, multilingual support, social media customer care, live chat and messaging support, and email support. Each solution is tailored to enhance customer engagement and satisfaction, addressing the specific needs of clients.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients across various sectors, although specific industry verticals are not explicitly disclosed. It has experience supporting a diverse range of clients with services aligned to their unique requirements and operational needs.
Unique Stregths
Contactel is known for its human-centric approach to communication, emphasizing the importance of skilled personnel in managing customer interactions. Its operational model focuses on delivering quality service and enhancing client business success through effective engagement strategies.
Delivery Footprint
Headquartered in Buenos Aires, Argentina, the company operates using an offshore and nearshore delivery model. It serves clients internationally, leveraging Argentina's advantageous time zone and language capabilities to provide seamless support.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
Contactel
?
Contactel specializes in delivering exceptional customer experience and contact center services. Their offerings encompass a variety of solutions designed to enhance client interactions, including inbound customer support, outbound telesales and retention, multilingual support, social media customer care, live chat and messaging assistance, and email support. Each service is customized to meet the distinct needs of their clients, ensuring high levels of engagement and satisfaction.
What additional services does
Contactel
provide?
When was
Contactel
founded?
Contactel was established in 2004, marking its entry into the business process outsourcing industry. As of 2024, the company has been operating for 20 years, building a reputation for delivering quality customer experience and contact center services.
What industry verticals does
Contactel
serve?
What delivery model does
Contactel
offer?
Contactel employs both offshore and nearshore delivery models to optimize service provision. This approach allows them to serve international clients effectively, leveraging Argentina's advantageous time zone and language capabilities. Offshore services typically involve operations conducted in a different country, while nearshore services are provided from a neighboring country, facilitating closer collaboration and communication with clients.
How many employees and/or seats does
Contactel
have?
Contactel operates with a workforce of between 51 to 200 employees. This size enables the company to maintain a dedicated team focused on providing personalized service and support, ensuring that client needs are met with efficiency and care.
Can
Contactel
be considered a good service provider for startups?
Can
Contactel
be considered a good service provider for SMBs?
Contactel is well-suited to support small and medium-sized businesses (SMBs) through its diverse service portfolio and adaptable delivery model. The company's emphasis on tailored customer experience solutions allows SMBs to enhance their customer interactions without the need for extensive in-house capabilities. This flexibility makes Contactel a strong partner for SMBs aiming to expand their market presence and improve customer satisfaction.
Can
Contactel
be considered a good service provider for enterprises?
While Contactel has the capabilities to serve larger enterprises, especially with its robust service offerings and experience in managing diverse client needs, its size may not position it as a primary choice for very large corporations seeking extensive scalability. However, businesses looking for a reliable partner that emphasizes quality customer engagement and effective communication strategies might find Contactel to be a valuable resource.
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