Contact Service
Customer Experience and Contact Center
Verizon Communications is a leading telecommunications provider that offers customer experience and contact center solutions for the telecommunications and media sectors, known for its extensive network reliability and innovative technology.
Size
over-10K
Public
over-1b
Mission
To empower customers through innovative technology and services while promoting digital inclusion and sustainability.
About
Verizon Communications offers customer experience and contact center solutions along with inbound customer support, technical support, and billing services for clients in telecommunications and media. The company operates using an onshore model and supports a wide range of residential and business customers.
It is recognized for its commitment to innovation and sustainability, with a strong focus on empowering customers through technology and community engagement.
Services
Verizon Communications provides customer experience and contact center solutions supported by inbound customer support, technical support, and billing services. These services cover various channels, including phone and online support, and are tailored to support both residential and business customer needs.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Billing & Invoicing
Industries Served
The company serves clients in telecommunications and media. It has experience supporting a diverse range of customers, ensuring that services align with industry-specific requirements and technological advancements.
Unique Stregths
Verizon is known for its extensive and reliable wireless network, offering clients innovative technology solutions. Its approach includes a strong commitment to customer satisfaction and community engagement, which helps deliver consistent service quality at scale.
Delivery Footprint
Headquartered in New York City, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in various environments to meet customer needs effectively.
Certifications
No items found.
Verticals
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Contact Service
?
Contact Service specializes in delivering comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, as well as billing and invoicing services. This diverse range of services is designed to cater to both residential and business customers, ensuring that they receive the assistance they need through various communication channels.
What additional services does
Contact Service
provide?
In addition to their main offerings, Contact Service provides a range of other capabilities, including back-office operations and marketing operations. These supplementary services enhance their overall value proposition, allowing clients to benefit from a more integrated approach to customer engagement and operational efficiency.
When was
Contact Service
founded?
Contact Service was established in 1983, marking over 40 years of experience in the customer service industry. Since its inception, the company has grown and adapted to the evolving needs of its clients, becoming a notable player in the telecommunications and media sectors.
What industry verticals does
Contact Service
serve?
Contact Service operates primarily within the Telecommunications & Media verticals. This focused approach allows them to tailor their services and solutions to meet the specific demands and challenges of clients in these dynamic industries.
What delivery model does
Contact Service
offer?
Contact Service employs an onshore delivery model, which means that their services are provided from within the same country as their clients. This approach often enhances communication and responsiveness while ensuring a higher level of service quality. By operating onshore, the company can maintain close interactions with its clients, fostering better collaboration and understanding.
How many employees and/or seats does
Contact Service
have?
Contact Service boasts a workforce of over 10,000 employees. This substantial team size enables the company to manage a large volume of customer interactions effectively while ensuring that they can meet diverse client needs across various service channels.
Can
Contact Service
be considered a good service provider for startups?
For startups, Contactel presents a viable service partner due to its flexible service offerings and commitment to customized solutions. The company’s focus on enhancing customer engagement can be particularly beneficial for new businesses looking to establish a solid foundation in customer relations. Their experience in delivering a range of support services can help startups scale effectively as they grow.
Can
Contact Service
be considered a good service provider for SMBs?
Contact Service is well-equipped to support small and medium businesses (SMBs) with its expansive service portfolio and proven track record in customer support. Their scalable solutions are designed to accommodate the evolving needs of growing businesses, making it easier for SMBs to manage customer interactions effectively while focusing on their core operations.
Can
Contact Service
be considered a good service provider for enterprises?
For enterprises and large companies, Contact Service stands out as a reliable partner due to its extensive operational capabilities and robust service offerings. With over 10,000 employees and a commitment to maintaining high service quality, the company can handle complex customer support needs at scale, making it an excellent choice for larger organizations seeking sophisticated and dependable service solutions.
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