Contact One Call Center
Customer Experience and Contact Center
Contact One Call Center is a premier full-service provider that offers customer experience and contact center solutions for healthcare and small businesses, known for its blend of modern technology and personalized service.
Size
Private
Mission
To blend modern technology with traditional customer service, ensuring every client interaction is personalized, valued, and efficient.
About
Contact One Call Center offers customer experience and contact center solutions along with virtual receptionist and live chat support for clients in healthcare and small businesses. The company operates using an onshore model and supports clients across the United States.
It is recognized for its commitment to personalized service, with a focus on continuous improvement and a highly trained team that ensures quality and professionalism.
Services
Contact One Call Center provides customer experience and contact center solutions supported by virtual receptionist services and live chat support. These services cover inbound customer support, appointment setting, and technical support, tailored to support the communication needs of healthcare providers and small businesses.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in healthcare and small businesses. It has experience supporting various sectors, including medical providers, home maintenance, and legal professionals, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Contact One is known for its exceptional customer service, offering clients a blend of modern technology and personalized care. Its approach includes consultative client interactions and regular performance reviews, which help deliver consistency and satisfaction at scale.
Delivery Footprint
Headquartered in Tucson, Arizona, the company operates using an onshore delivery model. It serves clients across the United States, with teams dedicated to providing reliable support around the clock.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Non-Profit & NGOs
Clients
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What's the main service provided by
Contact One Call Center
?
Contact One Call Center specializes in enhancing customer experience through its comprehensive contact center solutions. The primary focus is on delivering top-notch customer support, which includes inbound customer assistance, live chat and messaging services, as well as technical support at both Tier 1 and Tier 2 levels. This tailored approach ensures that clients, especially in the healthcare sector and small businesses, receive personalized and efficient service that meets their unique communication needs.
What additional services does
Contact One Call Center
provide?
When was
Contact One Call Center
founded?
Contact One Call Center was established in 1981, marking over 43 years of experience in the customer service industry. Since its inception, the company has evolved to blend traditional customer service values with modern technology, ensuring that it meets the changing needs of its clients effectively.
What industry verticals does
Contact One Call Center
serve?
Contact One Call Center serves various industries with a particular focus on Healthcare & Life Sciences and Non-Profit & NGOs. This specialization allows the company to tailor its services to meet the specific requirements of these sectors, ensuring that clients receive the support they need to thrive in their respective fields.
What delivery model does
Contact One Call Center
offer?
Contact One Call Center utilizes an onshore delivery model, meaning that all services are provided from within the United States. This approach allows for closer collaboration with clients, ensuring that communication is seamless and efficient. Onshore services typically provide higher levels of quality control and a better understanding of local customer needs, which can significantly enhance the overall customer experience.
How many employees and/or seats does
Contact One Call Center
have?
Can
Contact One Call Center
be considered a good service provider for startups?
Can
Contact One Call Center
be considered a good service provider for SMBs?
Contact One Call Center is particularly well-suited for small and medium-sized businesses (SMBs). With its diverse service offerings such as inbound customer support, live chat, and technical assistance, the company provides scalable solutions that can grow alongside its clients. The emphasis on personalized service and continuous improvement ensures that SMBs receive the attention and support they need to succeed in a competitive market.
Can
Contact One Call Center
be considered a good service provider for enterprises?
While Contact One Call Center primarily focuses on serving small and medium businesses, it also has the capacity to support larger enterprises. The company's commitment to quality service, backed by its highly trained team and consultative approach, allows it to handle the complexity and scale that larger organizations may require. However, its specialized focus on healthcare and small business needs may make it more advantageous for companies within those sectors rather than those seeking a broad range of enterprise-level solutions.
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