Contact One
Customer Experience and Contact Center
Contact One Call Center is a premier full-service provider that offers customer experience and contact center solutions for healthcare and small businesses, known for its blend of modern technology and personalized service.
Size
Private
Mission
About
Contact One Call Center offers customer experience and contact center solutions along with virtual receptionist and live chat support for clients in healthcare and small businesses. The company operates using an onshore model and supports clients across the United States.
It is recognized for its commitment to personalized service, with a focus on continuous improvement and a highly trained team that ensures quality and professionalism.
Services
Contact One Call Center provides customer experience and contact center solutions supported by virtual receptionist services and live chat support. These services cover inbound customer support, appointment setting, and technical support, tailored to support the communication needs of healthcare providers and small businesses.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Appointment Setting
Technical Support (Tier 1/2)
Social Media Customer Care
Industries Served
The company serves clients in healthcare and small businesses. It has experience supporting various sectors, including medical providers, home maintenance, and legal professionals, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Contact One is known for its exceptional customer service, offering clients a blend of modern technology and personalized care. Its approach includes consultative client interactions and regular performance reviews, which help deliver consistency and satisfaction at scale.
Delivery Footprint
Headquartered in Tucson, Arizona, the company operates using an onshore delivery model. It serves clients across the United States, with teams dedicated to providing reliable support around the clock.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Contact One
?
Contact One specializes in delivering comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support services, live chat and messaging support, appointment setting, and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide social media customer care, enabling businesses to manage customer interactions across various platforms effectively.
What additional services does
Contact One
provide?
When was
Contact One
founded?
Founded in 1981, Contact One has been in operation for over 42 years. Since its establishment, the company has cultivated a reputation for excellence in customer service and support, continually adapting to meet the diverse needs of its clients.
What industry verticals does
Contact One
serve?
Contact One primarily serves the Healthcare & Life Sciences and Non-Profit & NGOs sectors. This focus allows them to tailor their services to meet the unique communication needs and challenges faced by these industries.
What delivery model does
Contact One
offer?
Contact One operates using an onshore delivery model, meaning that their services are provided within the same country as their clients—specifically, across the United States. This approach ensures that the support teams are familiar with local cultures, regulations, and customer expectations, enhancing the overall service quality.
How many employees and/or seats does
Contact One
have?
Can
Contact One
be considered a good service provider for startups?
Can
Contact One
be considered a good service provider for SMBs?
Contact One is an excellent service provider for small and medium-sized businesses (SMBs). Their diverse range of services, including inbound support and live chat options, allows SMBs to enhance their customer engagement without the need for substantial investments in infrastructure. Moreover, their commitment to personalized service and flexibility enables these businesses to scale their customer support efforts as they grow.
Can
Contact One
be considered a good service provider for enterprises?
While Contact One offers valuable services, they are particularly well-suited for small to medium enterprises rather than large corporations. Their strengths lie in personalized service and industry-specific solutions, which may not fully align with the more complex needs of large enterprises that often require extensive scalability and advanced technical integrations.
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