Contact Centre Panel
Customer Experience and Contact Center
Contact Centre Panel is a private limited company that provides customer experience and contact center services for diverse industries, known for its personalized approach and high service quality.
Size
11-50
Private
Mission
To help clients establish long-term customer relationships through high levels of satisfaction and productivity.
About
Contact Centre Panel offers customer experience and contact center services along with back-office operations and sales support for clients in various sectors. The company operates using an onshore model and supports UK-based businesses.
It is recognized for its tailored solutions, with a dedicated team that focuses on building long-term customer relationships and ensuring high levels of satisfaction.
Services
Contact Centre Panel provides customer experience and contact center services supported by back-office operations and sales support. These services include inbound customer support, outbound telesales, technical support, and data management, tailored to support clients' needs for effective customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Customer & Marketing Analytics
Data Entry & Data Processing
Sales Enablement Content
Industries Served
The company serves clients across multiple industries, adapting its offerings to meet the specific requirements of various sectors. It has experience supporting businesses that require customer-facing and back-office support, ensuring alignment with industry standards and practices.
Unique Stregths
Contact Centre Panel is known for its personalized approach, offering clients bespoke solutions through detailed staff training and one-on-one client collaboration. This focus on client-specific needs ensures exceptional service quality and operational success.
Delivery Footprint
Headquartered in Sheffield, England, the company operates using an onshore delivery model. It serves clients primarily within the UK, with a team structure that emphasizes close collaboration and high service standards.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Contact Centre Panel
?
Contact Centre Panel specializes in providing comprehensive customer experience and contact center services. Their offerings include inbound customer support, outbound telesales and retention, technical support for both Tier 1 and Tier 2, customer and marketing analytics, as well as data entry and processing. This diverse range of services is designed to enhance client engagement and operational efficiency, ensuring that businesses receive the tailored support they need.
What additional services does
Contact Centre Panel
provide?
In addition to its primary offerings, Contact Centre Panel also provides a suite of back-office operations and sales support services. These additional capabilities enhance their overall service portfolio, allowing them to assist clients with lead-generation efforts and various operational tasks that support business growth.
When was
Contact Centre Panel
founded?
Contact Centre Panel was established in 2015, marking nearly a decade of experience in the industry by 2024. Since its inception, the company has focused on delivering exceptional customer support and operational services, building a reputation for quality and reliability within the market.
What industry verticals does
Contact Centre Panel
serve?
What delivery model does
Contact Centre Panel
offer?
Contact Centre Panel operates using an onshore delivery model, meaning that its services are provided from within the United Kingdom. This approach allows for closer collaboration with clients and a better understanding of the local market dynamics, enhancing service quality and client satisfaction.
How many employees and/or seats does
Contact Centre Panel
have?
The workforce at Contact Centre Panel comprises between 11 to 50 employees. This size allows the company to maintain a close-knit team dynamic, fostering strong collaboration and communication which translates into effective service delivery and client relations.
Can
Contact Centre Panel
be considered a good service provider for startups?
Contact Centre Panel can be a suitable partner for startups, particularly due to its flexible service offerings and personalized approach. Being a smaller company itself, it understands the unique challenges that startups face and can provide tailored solutions that fit their specific needs without overwhelming them with unnecessary complexity.
Can
Contact Centre Panel
be considered a good service provider for SMBs?
For small and medium businesses, Contact Centre Panel presents a strong service option. Its adaptable range of services and focus on building long-term client relationships make it an ideal partner for SMBs looking to enhance customer engagement and operational efficiency. The company’s onshore delivery model is particularly beneficial for businesses seeking high-quality, localized support as they scale.
Can
Contact Centre Panel
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.