Contact Center Sp Z O O
Customer Experience and Contact Center
Contact Center is a leading BPO provider that offers sales and lead-generation services for general business administration, known for its commitment to quality and innovation.
Size
51-200
Private
10m-50m
Mission
To maintain the highest standards of quality and service while adapting to market trends and client needs.
About
Contact Center offers sales and lead-generation services along with customer experience and back-office operations for clients in general business administration. The company operates using an onshore and nearshore model and supports corporate clients across Europe.
It is recognized for its high standards of service quality, with over 20 years of experience and a multilingual workforce that adapts to client needs.
Services
Contact Center provides sales and lead-generation services supported by customer experience and back-office operations. These services include outbound telesales, inbound customer support, technical support, data entry, and market research. Each solution is tailored to support various business functions, ensuring comprehensive assistance for client inquiries and operational needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Market & Competitive Intelligence
Sales Enablement Content
Document Indexing & Digitisation
Record Management & Archiving
Data Entry & Data Processing
Industries Served
The company serves clients in general business administration. It has experience supporting corporate clients with services aligned to diverse operational requirements, ensuring flexibility and responsiveness to market demands.
Unique Stregths
Contact Center is known for its commitment to quality and service excellence, offering clients a robust operational framework. Its approach includes continuous innovation and adaptation to market trends, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in Warsaw, Poland, the company operates using an onshore and nearshore delivery model. It serves clients across Europe, with teams working in hybrid environments to meet specific client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Contact Center Sp Z O O
?
Contact Center Sp Z O O specializes in enhancing customer experiences through a range of services focused on customer interaction and backend support. Their main offerings include inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they provide services such as market and competitive intelligence, sales enablement content, document indexing and digitization, record management, archiving, and data entry and processing. This comprehensive suite of services ensures that they can effectively address various business needs and operational challenges faced by their clients.
What additional services does
Contact Center Sp Z O O
provide?
When was
Contact Center Sp Z O O
founded?
Contact Center Sp Z O O was established in 1999, marking over 24 years of experience in the business process outsourcing industry as of 2024. Since its inception, the company has built a reputation for delivering high-quality services and adapting to the evolving demands of the market.
What industry verticals does
Contact Center Sp Z O O
serve?
Contact Center Sp Z O O serves a diverse range of industries, including Retail & e-Commerce, Banking & Financial Services, as well as Telecommunications & Media. This broad industry focus enables the company to provide tailored solutions that meet the specific needs of various sectors.
What delivery model does
Contact Center Sp Z O O
offer?
The delivery model employed by Contact Center Sp Z O O encompasses both onshore and nearshore strategies. Onshore refers to services provided within the same country, ensuring close proximity to clients, while nearshore services involve operations in neighboring countries, offering similar time zones and cultural alignments. This dual approach allows the company to maintain quality service delivery while being responsive to client needs across Europe.
How many employees and/or seats does
Contact Center Sp Z O O
have?
Contact Center Sp Z O O has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle larger client demands efficiently.
Can
Contact Center Sp Z O O
be considered a good service provider for startups?
For startups, Contact Service presents a viable option for customer support and engagement solutions. With a vast array of services and a significant employee base, the company can adapt its offerings to suit the unique needs of newer businesses. Startups can leverage their expertise in customer experience to build strong relationships with their early customers and establish a solid foundation for growth.
Can
Contact Center Sp Z O O
be considered a good service provider for SMBs?
Contact Center Sp Z O O is well-positioned to support small and medium-sized businesses, given its extensive range of services and commitment to quality. Their experience in various industries enables them to offer tailored solutions that can enhance operational efficiency and customer engagement. Additionally, with a workforce size that allows for scalability, they can accommodate growth needs and provide flexible service options, making them a reliable partner for SMBs aiming to expand their reach.
Can
Contact Center Sp Z O O
be considered a good service provider for enterprises?
For enterprises and large companies, Contact Center Sp Z O O offers a robust suite of services that can meet the sophisticated demands of larger operations. Their experience across multiple sectors and commitment to quality service positions them as a reliable provider for complex customer interaction needs. The company’s delivery model, which includes both onshore and nearshore capabilities, ensures that they can provide consistent support across different locations, making them a valuable partner for enterprises looking to optimize customer experiences at scale.
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