Contact Center Source Inc
Customer Experience and Contact Center
Contact Center Source is a leading outsourced contact center service provider that provides customer experience and contact center solutions for healthcare, retail, government, and financial services, known for its deep brand immersion and tailored customer experiences.
Size
11-50
Private
Mission
About
Contact Center Source offers customer experience and contact center solutions along with inbound customer support, multilingual support, and social media customer care for clients in healthcare, retail, government, and financial services. The company operates using an onshore and nearshore model and supports clients across the US, Canada, Australia, UAE, and the UK.
It is recognized for its state-of-the-art call center infrastructure and strong focus on brand immersion, with dedicated account management ensuring alignment with client objectives.
Services
Contact Center Source provides customer experience and contact center solutions supported by inbound customer support, multilingual support, and social media customer care. These services cover multi-channel interactions including phone, chat, email, and social media, and are tailored to support clients' needs for consistent and branded customer engagement.
Capabilities
Inbound Customer Support
Multilingual Support
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Industries Served
The company serves clients in healthcare, retail, government, and financial services. It has experience supporting major corporations with services aligned to industry-specific requirements and technology platforms designed for security and reliability.
Unique Stregths
Contact Center Source is known for its deep brand immersion and tailored customer experiences, offering clients a reliable and integrated approach to customer engagement. Its methodology includes dedicated account management and real-time data reporting, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Cairo, Egypt, the company operates using an onshore and nearshore delivery model. It serves clients across various geographies, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Government & Public Sector
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Contact Center Source Inc
?
Contact Center Source Inc specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support and multilingual assistance, alongside social media customer care. The company also provides a variety of other services, such as live chat and messaging support, email support, customer experience consulting, journey mapping, and quality assurance and monitoring, ensuring a comprehensive approach to customer engagement across multiple channels.
What additional services does
Contact Center Source Inc
provide?
In addition to its core offerings, Contact Center Source Inc extends its service capabilities to include back-office operations. This supplementary service helps clients streamline their processes and improve efficiency, allowing them to focus on their core business functions while benefiting from the company's expertise in customer engagement.
When was
Contact Center Source Inc
founded?
Contact Center Source Inc was established in 2009, marking 15 years in the business as of 2024. Since its inception, the company has built a reputation for delivering quality customer service solutions, adapting to the evolving needs of various industries while maintaining a strong focus on client objectives.
What industry verticals does
Contact Center Source Inc
serve?
Contact Center Source Inc serves a diverse range of industries, including Healthcare & Life Sciences, Retail & e-Commerce, Government & Public Sector, and Banking & Financial Services. This broad industry focus enables the company to tailor its services to meet the specific requirements of each sector, ensuring that clients receive specialized support.
What delivery model does
Contact Center Source Inc
offer?
The delivery model employed by Contact Center Source Inc includes both onshore and nearshore services. Onshore delivery refers to operations conducted within the same country as the client, while nearshore delivery involves services provided from neighboring countries. This flexible approach allows the company to meet client needs effectively, leveraging regional advantages while ensuring proximity and cultural alignment.
How many employees and/or seats does
Contact Center Source Inc
have?
Contact Center Source Inc operates with a workforce of between 11 to 50 employees. This relatively small team size allows for a personalized approach to client service, fostering strong relationships and ensuring that each client receives dedicated attention and expertise.
Can
Contact Center Source Inc
be considered a good service provider for startups?
While Contact Center Sp Z O O has a solid service portfolio and experience, it may be best suited for small to medium-sized businesses rather than startups. Startups might find their services beneficial, but the company’s operational scale and established processes might not align perfectly with the rapid, dynamic needs typical of early-stage ventures. Startups often require flexibility and innovative solutions that can quickly adapt to changing business conditions, which may be a challenge within a more structured service model.
Can
Contact Center Source Inc
be considered a good service provider for SMBs?
Contact Center Source Inc is well-positioned to support small and medium businesses due to its flexible service offerings and personalized approach. The company's capacity to adapt its solutions to meet the unique challenges faced by SMBs makes it an ideal partner for businesses looking to enhance their customer engagement and support services without the overhead of larger providers.
Can
Contact Center Source Inc
be considered a good service provider for enterprises?
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