Contact Center Company
Customer Experience and Contact Center
AnswerNet is a full-service contact center and BPO company that provides customer experience and contact center solutions for nonprofits and various industries, known for its extensive operational footprint and commitment to client satisfaction.
Size
501-1K
Private
10m-50m
Mission
To deliver people, services, and technology that empower clients to run their businesses effectively.
About
AnswerNet offers customer experience and contact center solutions along with inbound customer support, outbound telesales, technical support, and appointment setting for clients in nonprofits and other sectors. The company operates using an onshore and nearshore model and supports a diverse range of clients across the U.S. and Canada.
It is recognized for managing over 125 million contacts annually, with a strong reputation in the industry for operational excellence and client satisfaction.
Services
AnswerNet provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, technical support, and appointment setting. These services cover various channels and are tailored to support client needs in customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Appointment Setting
Industries Served
The company serves clients in nonprofits and a wide range of industries. It has experience supporting small, mid-sized, and enterprise businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
AnswerNet is known for its extensive operational footprint, managing millions of contacts annually and maintaining a client base of over 10,000 satisfied customers. Its approach includes a nurturing corporate culture that values employee dedication and professional growth, ensuring high levels of client satisfaction.
Delivery Footprint
Headquartered in the United States, the company operates using an onshore and nearshore delivery model. It serves clients across the continental U.S. and Canada, with teams working in flexible environments to meet diverse client needs.
Certifications
No items found.
Verticals
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Contact Center Company
?
Contact Center Company specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as appointment setting services. This comprehensive suite is designed to enhance client engagement and operational efficiency across various channels.
What additional services does
Contact Center Company
provide?
When was
Contact Center Company
founded?
Contact Center Company was established in 1998, marking over 25 years of experience in the industry as of 2024. Since its inception, the company has grown significantly and has developed a robust reputation for excellence in customer service and operational management.
What industry verticals does
Contact Center Company
serve?
The company primarily serves the Non-Profit & NGOs sector, providing tailored services that meet the unique needs of clients in this vertical. Their expertise spans across various industries, ensuring they can effectively support a diverse range of operational requirements.
What delivery model does
Contact Center Company
offer?
Contact Center Company employs an onshore and nearshore delivery model to provide its services. Onshore delivery refers to operations conducted within the same country as the client, ensuring close communication and alignment with client goals. Nearshore delivery involves services provided from neighboring countries, offering a balance of cost efficiency and quality. This flexible approach allows the company to cater to diverse client needs while maintaining high service standards.
How many employees and/or seats does
Contact Center Company
have?
The company has a workforce ranging from 501 to 1,000 employees, reflecting a substantial team dedicated to delivering high-quality customer service solutions. This size allows for a robust operational capacity, enabling them to manage a significant volume of client interactions efficiently.
Can
Contact Center Company
be considered a good service provider for startups?
Can
Contact Center Company
be considered a good service provider for SMBs?
Contact Center Company is well-suited to support small and medium-sized businesses (SMBs) with its scalable service offerings and extensive experience across various industries. Their ability to customize solutions allows SMBs to enhance their customer engagement strategies effectively, promoting growth and operational flexibility. The company’s diverse service portfolio ensures that businesses can find the right support to meet their specific needs as they evolve.
Can
Contact Center Company
be considered a good service provider for enterprises?
For enterprises and large companies, Contact Center Company stands out as a reliable service provider. With a proven track record of managing millions of contacts annually and receiving multiple awards for operational excellence, the company demonstrates its capability to handle sophisticated customer service requirements. Their onshore and nearshore delivery model further enhances their ability to deliver tailored solutions at scale, making them a strong choice for large organizations seeking effective customer engagement strategies.
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