Contact Center Association of the Philippines (CCAP)
Customer Experience and Contact Center
The Contact Center Association of the Philippines (CCAP) is an industry association that provides advocacy and support for the contact center and BPO sector, known for its pivotal role in promoting the Philippines as a global BPO destination.
Size
1-10
Private
Mission
To strengthen the position of the contact center industry as a leader in Customer Relationship Management innovation and best practices.
About
The Contact Center Association of the Philippines (CCAP) offers advocacy and support services for the contact center and BPO sector. The organization operates using a collaborative model and supports member companies across the nation.
It is recognized for its significant contribution to the growth of the Philippine BPO industry, with a focus on enhancing workforce development and promoting best practices.
Services
The Contact Center Association of the Philippines (CCAP) provides industry advocacy and support services, focusing on the welfare of call center and BPO employees. These services include marketing the Philippines as a prime BPO destination, collaborating with government and educational institutions, and facilitating digital solutions to support the industry’s evolving needs.
Capabilities
Inbound Customer Support
Claims Processing
Billing & Invoicing
Payroll Processing
Data Entry & Data Processing
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Social Media Customer Care
Content Moderation
Knowledge-Base Maintenance
Order Management & Fulfilment
Procurement Administration
Industries Served
The organization serves clients in various verticals, including contact centers, healthcare, finance, IT, and creative industries. It has experience supporting member companies with services aligned to industry-specific requirements and best practices that enhance operational efficiency.
Unique Stregths
CCAP is known for its comprehensive approach to industry support, offering members access to resources that individual companies may not achieve alone. Its initiatives focus on workforce development, innovation, and maintaining a favorable business environment, which help sustain the Philippines’ leadership in the global contact center industry.
Delivery Footprint
Headquartered in the Philippines, CCAP operates using a collaborative model that engages with member companies nationwide. It supports various delivery methods, including offshore and work-from-home setups, to meet the diverse needs of the BPO sector.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
Contact Center Association of the Philippines (CCAP)
?
The Contact Center Association of the Philippines (CCAP) specializes in enhancing customer experience through comprehensive contact center solutions. Their primary focus lies in customer support, which encompasses a variety of services such as inbound customer assistance, claims processing, billing and invoicing, payroll processing, technical support for different tiers, as well as live chat, email, and social media customer care. Additionally, they offer content moderation, knowledge base maintenance, order management and fulfillment, and procurement administration, ensuring a robust support framework for clients.
What additional services does
Contact Center Association of the Philippines (CCAP)
provide?
Beyond their main services, CCAP also offers a variety of additional capabilities including back-office operations, finance and accounting services, IT infrastructure and managed services, as well as software engineering and product development. This extended service portfolio enables them to support a wider range of operational needs for their member companies.
When was
Contact Center Association of the Philippines (CCAP)
founded?
The Contact Center Association of the Philippines (CCAP) was established in 2001, marking over 22 years of dedicated service in the BPO sector. Since its inception, the organization has played a pivotal role in advocating for the contact center industry and supporting its growth in the Philippines.
What industry verticals does
Contact Center Association of the Philippines (CCAP)
serve?
CCAP serves a diverse range of industries, including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, and Gaming & Entertainment. This wide array of verticals demonstrates their adaptability and expertise in catering to various sector-specific needs.
What delivery model does
Contact Center Association of the Philippines (CCAP)
offer?
CCAP employs an innovative delivery model that includes both offshore and work-from-home or virtual setups. Offshore delivery refers to providing services from a country different from where the client is located, while work-from-home arrangements allow staff to operate remotely. This flexible approach enables them to cater to the evolving needs of the BPO sector effectively.
How many employees and/or seats does
Contact Center Association of the Philippines (CCAP)
have?
The Contact Center Association of the Philippines (CCAP) operates with a small team, consisting of between 1 to 10 employees. This compact size allows for a focused and personalized approach in delivering their advocacy and support services to the contact center and BPO industry.
Can
Contact Center Association of the Philippines (CCAP)
be considered a good service provider for startups?
Can
Contact Center Association of the Philippines (CCAP)
be considered a good service provider for SMBs?
Can
Contact Center Association of the Philippines (CCAP)
be considered a good service provider for enterprises?
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