Contact Center Association Of The Philippines
Customer Experience and Contact Center
Contact Center Association of the Philippines (CCAP) is a non-profit organization that provides advocacy and support for the contact center industry, known for its role in sustaining the Philippines' global leadership in business process management.
Size
1-10
Private
Mission
To strengthen the market position in the global contact center industry and lead in Customer Relationship Management innovation and best practices.
About
Contact Center Association of the Philippines (CCAP) offers advocacy and support for the contact center industry along with professional development and best practices. The organization operates using a collaborative model and supports member companies across the Philippines.
It is recognized for its significant impact on industry growth, with initiatives that enhance talent supply and maintain a favorable business environment for BPO companies.
Services
Contact Center Association of the Philippines (CCAP) provides advocacy and support for the contact center industry, supported by professional development programs and industry standards. These services cover training, certifications, and best practices, tailored to enhance the capabilities of member companies.
Capabilities
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Industries Served
The organization serves clients in various sectors within the BPO industry, including healthcare, retail, and e-commerce. It has experience supporting member companies with services aligned to industry-specific requirements and best practices.
Unique Stregths
CCAP is known for its influential role in promoting the Philippines as a top global destination for contact center services, offering members a platform for collaboration and shared knowledge. Its approach includes facilitating partnerships and sharing best practices, which help drive innovation and performance excellence.
Delivery Footprint
Headquartered in the Philippines, the organization operates under a collaborative model. It serves member companies across the country, enabling coordinated actions that enhance industry growth and sustainability.
Certifications
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Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Clients
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What's the main service provided by
Contact Center Association Of The Philippines
?
Contact Center Association of the Philippines (CCAP) primarily focuses on enhancing customer experience and contact center operations. The organization provides advocacy and support tailored to the contact center sector, which includes professional development initiatives, training programs, and the establishment of industry best practices. Their services are designed to empower member companies, ensuring they are equipped with the necessary skills and knowledge to excel in the competitive landscape of customer relationship management.
What additional services does
Contact Center Association Of The Philippines
provide?
When was
Contact Center Association Of The Philippines
founded?
The Contact Center Association of the Philippines was established in 2001, marking over 22 years of dedicated service to the contact center industry. Since its inception, the organization has played a pivotal role in advocating for the growth and development of the sector, positioning itself as a leader in promoting best practices and innovative strategies within the industry.
What industry verticals does
Contact Center Association Of The Philippines
serve?
CCAP serves a diverse range of industries, specifically focusing on Healthcare & Life Sciences, as well as Retail & e-Commerce. This broad industry engagement showcases their commitment to supporting various sectors within the BPO landscape, ensuring that member companies can meet the specific demands and challenges of these vital markets.
What delivery model does
Contact Center Association Of The Philippines
offer?
Contact Center Association of the Philippines operates using an offshore delivery model. This means that they provide services from locations outside of the client's home country, which can lead to cost savings and access to a wider talent pool. This model allows businesses to leverage the expertise and resources available in the Philippines, a recognized hub for high-quality contact center services.
How many employees and/or seats does
Contact Center Association Of The Philippines
have?
The Contact Center Association of the Philippines has a small workforce, comprising between 1 to 10 employees. This size suggests a tight-knit team that can offer personalized attention and nimbleness, which may be beneficial for their collaborative initiatives and advocacy efforts within the broader industry.
Can
Contact Center Association Of The Philippines
be considered a good service provider for startups?
Can
Contact Center Association Of The Philippines
be considered a good service provider for SMBs?
Small and medium businesses may find the Contact Center Association of the Philippines to be a suitable service provider, as the organization is dedicated to enhancing industry capabilities through professional development and training. Their collaborative approach allows SMBs to access resources and best practices that can support growth and scalability, making it easier for these businesses to adapt to changing market demands and improve customer service strategies.
Can
Contact Center Association Of The Philippines
be considered a good service provider for enterprises?
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